Customer Service Team Lead

3 weeks ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

**Job Description**

The **Resort Call Center Manager** at the Choctaw Resort is responsible for leading a team of customer service representatives and ensuring seamless communication with guests. This role requires strong leadership skills, effective problem-solving, and excellent communication abilities.

**Responsibilities**

  • Develop and implement training programs to enhance staff skills and knowledge.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Maintain accurate records and reports, adhering to established policies and procedures.

**Requirements and Qualifications**

  • A minimum of two years experience in a related field, preferably in a call center or reservation environment.
  • Proven supervisory or management experience in a fast-paced resort setting.
  • Demonstrated ability to communicate effectively and resolve conflicts in a fair and professional manner.

**Compensation and Benefits**

  • Salary range of $55,000 - $70,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.


  • Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    **Job Title:** Customer Service Supervisor LeadWe are seeking an experienced Call Center Supervisor to join our team at Choctaw Resort Development Enterprise. As a key member of our Call Center operations, you will be responsible for ensuring that our guests receive exceptional service and support through our various communication channels.**Key...


  • Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job OverviewWe are seeking a dedicated Food Service Team Lead to join our team at Choctaw Resort Development Enterprise. As a key member of our culinary team, you will be responsible for supervising and coordinating the activities of our food service staff.ResponsibilitiesSupervise and coordinate the activities of food service staff, ensuring timely and...


  • Lenexa, Kansas, United States KGP Telecommunications, Inc. Full time

    Serve as the primary point of contact for assigned customers, fostering strong relationships and delivering exceptional customer service. Key responsibilities include manual order entry inquiries, order status updates, and customer satisfaction monitoring. Assist in new hire onboarding and act as a mentor for junior employees on KGPCo systems and...


  • Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our team at the Choctaw Resort Development Enterprise. This is an exciting opportunity for a results-driven professional to lead our Call Center team and drive customer satisfaction.The ideal candidate will have a proven track record of success in leading...


  • Lenexa, Kansas, United States Federal Express Corporation Full time

    About UsFederal Express Corporation is a dynamic and forward-thinking organization committed to delivering exceptional service to our customers. Our team operates in a fast-paced environment, requiring adaptability, strong communication skills, and attention to detail.Job DescriptionAs a Team Leader/DOT at Federal Express Corporation, you will lead teams in...


  • Lenexa, Kansas, United States Onsite Logic Full time

    About the RoleWe are seeking a highly skilled Service Desk Team Lead to join our team at Onsite Logic. As a leader in IT support, you will be responsible for supervising and mentoring a team of technical resources to deliver exceptional client support.The successful candidate will have advanced knowledge of IT and cybersecurity concepts, with a proven track...


  • Lenexa, Kansas, United States KGPCo Full time

    Job OverviewKGPCo is a leading provider of network solutions and services, partnering with Communications Service Providers to help them build, maintain, and transform networks. We're looking for a skilled Customer Service Liaison to join our team.


  • Lenexa, Kansas, United States Splintek Inc Full time

    About the RoleSplintek Inc is a leading manufacturer of high-quality healthcare products, committed to enhancing the quality of life globally. We are seeking a skilled Customer Service Associate to join our team in Lenexa, Kansas.Key Responsibilities:Provide exceptional customer service and professionalism through phone and email communicationResolve...


  • Lenexa, Kansas, United States Family Dollar Full time

    Family Dollar is seeking a talented Customer Service Ambassador to join our team. As a key member of our store staff, you will provide exceptional service to customers, greeting them with a smile and assisting them in finding the products they need. With competitive pay starting at **$12.50 per hour**, this role offers a range of benefits including flexible...


  • Lenexa, Kansas, United States Eric Silva Full time

    Restaurant Leadership RoleWe are looking for a dedicated restaurant management team lead to join our team in Lenexa, KS. As a key member of our leadership team, you will be responsible for coaching and developing employees, managing inventory and ordering systems, and ensuring proper cash handling and deposit procedures are followed.A strong background in...

  • Regional Service Lead

    3 weeks ago


    Lenexa, Kansas, United States Lineage Full time

    Job OverviewWelcome to Lineage, where we strive for excellence in service management. As a Regional Service Manager, you will play a crucial role in overseeing our Field Service Technicians, ensuring seamless customer experiences and driving business growth.We are seeking an experienced Service Manager to lead our team, leveraging your expertise in service...


  • Lenexa, Kansas, United States Eric Silva Full time

    We are seeking a skilled Customer Service Manager to join our team at Scooter's Coffee in Lenexa, KS. As a key member of our 14-person strong team, you will be responsible for leading by example and ensuring exceptional customer experiences.Salary:$45,000 - $60,000 per year, based on experience.Job Description:Train, Coach, and Develop Employees: Foster a...


  • Lenexa, Kansas, United States Carter'sOshKosh Full time

    About the CompanyCarter's is a leading North American apparel retailer exclusively for babies and young children. Our brands, including Carter's and OshKosh Bgosh, are known for their high-quality products and excellent customer service.Our Mission:We are committed to creating a welcoming and inclusive environment for our customers and employees alike. We...

  • Call Center Team Lead

    2 weeks ago


    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job Summary: We are seeking a skilled Call Center Team Lead to oversee the daily activities of our Call Center staff, ensuring excellent customer service and efficient operations. The ideal candidate will have at least one year of experience in a Reservation/Call Center/PBX environment and strong leadership skills.Ensure prompt and efficient service is given...


  • Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    About the RoleWe are seeking a Player Services Operations Lead to join our team at the Choctaw Resort Development Enterprise. As a key member of our Player Services department, you will be responsible for leading a team of cashiers and providing support and guidance as needed.The ideal candidate will possess excellent leadership and management skills, with...


  • Lenexa, Kansas, United States Michael's Inc Full time

    We are looking for a talented Retail Sales Team Member with Excellent Customer Service Skills to join our team at Michaels. As a key member of our sales floor team, you will play a crucial role in helping customers find what they need and ensuring they have a positive shopping experience.Your key responsibilities will include:Providing exceptional customer...


  • Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job Description: As a Resort Customer Service Manager, you will be responsible for leading the Call Center team to deliver exceptional customer experiences. You will oversee daily operations, ensure compliance with policies and procedures, and maintain accurate records.Supervise the activities of all associates in the department to ensure prompt and...


  • Lenexa, Kansas, United States Clinical Reference Laboratory, Inc. Full time

    Job DescriptionWe are seeking a highly motivated and organized Account Coordinator to join our team at Clinical Reference Laboratory, Inc. As a key member of our operations team, you will be responsible for ensuring the timely and accurate processing of incoming supply orders and providing exceptional customer service to our clients.Key Responsibilities:-...


  • Lenexa, Kansas, United States Sam's Club Full time

    Company OverviewSam's Club is a membership-based American multinational retailer that offers a wide range of products and services to its members. Our mission is to provide excellent customer service, quality products, and competitive prices to our members.Job SummaryWe are seeking a highly motivated and customer-focused Cashier and Member Services...


  • Lenexa, Kansas, United States Michael's Inc Full time

    At Michaels, we're looking for a talented Customer Service Representative to join our team. As a key member of our sales floor team, you will play a crucial role in helping customers find what they need. Your excellent communication skills and friendly demeanor will ensure that every customer leaves the store feeling satisfied.The ideal candidate will have...