Customer Service Team Lead
3 weeks ago
**Job Description**
The **Resort Call Center Manager** at the Choctaw Resort is responsible for leading a team of customer service representatives and ensuring seamless communication with guests. This role requires strong leadership skills, effective problem-solving, and excellent communication abilities.
**Responsibilities**
- Develop and implement training programs to enhance staff skills and knowledge.
- Conduct regular performance evaluations and provide constructive feedback.
- Maintain accurate records and reports, adhering to established policies and procedures.
**Requirements and Qualifications**
- A minimum of two years experience in a related field, preferably in a call center or reservation environment.
- Proven supervisory or management experience in a fast-paced resort setting.
- Demonstrated ability to communicate effectively and resolve conflicts in a fair and professional manner.
**Compensation and Benefits**
- Salary range of $55,000 - $70,000 per annum.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
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