Customer Service Representative

4 days ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time
Job Summary

The Customer Service Representative role at Choctaw Resort Development Enterprise is an exciting opportunity to join our team and make a positive impact on our guests' experiences. As a key member of our Call Center, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues in a timely and professional manner.

Responsibilities
  • Respond to guest calls, emails, and chats in a courteous and friendly manner
  • Resolve guest complaints and concerns in a fair and efficient manner
  • Provide information and answer questions about our resort's facilities, services, and amenities
  • Upsell and promote our resort's packages and promotions
  • Maintain accurate records of guest interactions and communications
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Basic computer skills and knowledge of Microsoft Office applications
  • A positive attitude and a passion for delivering exceptional customer service
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $35,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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