Resort Customer Service Manager

4 days ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

Job Description: As a Resort Customer Service Manager, you will be responsible for leading the Call Center team to deliver exceptional customer experiences. You will oversee daily operations, ensure compliance with policies and procedures, and maintain accurate records.

  • Supervise the activities of all associates in the department to ensure prompt and efficient service is given.
  • Train, direct, and supervise the day-to-day activities of the Call Center associates.
  • Effectively resolve problems within the department and minor guest conflicts/complaints in a fair and equitable manner.

Requirements:

  • High School Diploma or GED required.
  • One (1) year experience in Reservation/Call Center/PBX environment required.
  • One (1) year supervisory or management experience in a large scale resort environment preferred.
  • Strong problem-solving and communication skills.

Estimated Salary: $50,000 - $65,000 per annum based on location and experience.



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