Call Center Supervisor

1 day ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

**Job Summary**

As a **Call Center Supervisor** at the Choctaw Resort, you will oversee the daily operations of our call center team, ensuring seamless customer service and exceptional guest experiences. This role involves managing staff, resolving issues, and maintaining accurate records.

**About the Role**

  • We are seeking an experienced supervisor to lead our call center team in providing top-notch service to our guests.
  • You will be responsible for interviewing, hiring, training, and evaluating staff members to ensure they meet our high standards.
  • Effective problem-solving and conflict resolution skills are essential in this role.

**Requirements**

  • High school diploma or equivalent required.
  • One year experience in a reservation or call center environment is necessary.
  • Prior supervisory or management experience in a large resort setting is preferred.

**What We Offer**

  • A competitive salary range of $45,000 - $60,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.


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