Resort Communication Team Coordinator
4 days ago
**Job Description:**
We are seeking an experienced Call Center Supervisor to join our team at Choctaw Resort Development Enterprise. As a key member of our Call Center operations, you will be responsible for ensuring that our guests receive exceptional service and support through our various communication channels.
**Responsibilities:**
- Provide leadership and guidance to the Call Center team to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
- Develop and implement effective strategies to improve customer satisfaction and reduce call wait times.
- Collaborate with other departments to resolve complex issues and provide seamless service to our guests.
- Stay up-to-date with industry trends and best practices to continuously improve our Call Center operations.
**Requirements:**
- High School Diploma or GED required.
- One year experience in Reservation/Call Center/PBX environment required.
- One year supervisory or management experience in a large-scale resort environment preferred.
- Must score a minimum of 30 WPM with an accuracy rating of 85% or better on the Keyboarding test and 3000 KPH on Data Entry.
**Estimated Salary:** $70,000 per annum, depending on experience.
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