Call Center Specialist

6 days ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

Are you passionate about delivering exceptional guest experiences? Do you have a knack for problem-solving and communicating effectively? We are seeking a skilled Call Center Specialist to join our team at the Choctaw Resort Development Enterprise.

Job Summary:

As a Call Center Agent, you will be responsible for providing outstanding guest service while performing assigned duties. This includes greeting guests in a courteous, friendly manner, and displaying a high standard of customer service.

Key Responsibilities:
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Provide efficient service in receiving and distributing calls, and messages
  • Follow all standard operating procedures (SOP's) and quality standards
Requirements:
  • High school diploma or equivalent required
  • Previous experience in customer service or a related field preferred
  • Strong communication and interpersonal skills
  • Able to work varying schedules, including nights, weekends, and holidays


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