Bilingual Customer Service Representative

6 days ago

Dearborn, Michigan, United States Percepta Full time

About the Role

We are seeking a highly skilled and multilingual customer service representative to join our team at Percepta. As a customer service representative, you will be responsible for providing exceptional customer experiences to our clients through various communication channels.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.

  • Utilize strong communication and interpersonal skills to build rapport with customers, understand their needs, and provide personalized solutions.

  • Work collaboratively with internal teams to resolve complex customer issues and improve overall customer satisfaction.

  • Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customer inquiries.

  • Meet or exceed performance metrics and quality standards, including first call resolution, customer satisfaction, and average handle time.

Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred.

  • 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.

  • Fluent in French and English (both written and verbal).

  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

  • Savvy with technology, software, and social media applications.

What We Offer

  • Competitive hourly rate, with opportunities for advancement and professional growth.

  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with company match.

  • A flexible and remote work environment, with opportunities for work-life balance.

  • Ongoing training and development opportunities, including Percepta College and employee rewards programs.

About Percepta

Percepta is a leading provider of customer experience solutions, with a strong commitment to delivering exceptional service to our clients and their customers. We are a diverse and community-minded organization that values teamwork, respect, and career growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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