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Customer Service Ambassador

2 months ago

Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Concierge Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, building trust and loyalty through expert knowledge and support.

Key Responsibilities
  • Provide personalized support to clients through various communication channels, including phone, email, and chat.
  • Diagnose and resolve complex issues, providing solutions and guidance to clients.
  • Partner with internal teams to troubleshoot and resolve issues, ensuring seamless client experiences.
  • Research and resolve billing and payment issues, ensuring accurate and timely resolutions.
  • Own the client experience from initial contact to resolution, making decisions on escalation and issue resolution.
  • Identify and present innovative ideas to improve client satisfaction and loyalty.
Requirements
  • High school diploma required; associate or bachelor's degree preferred.
  • 3-5 years of experience in customer service, training, public relations, sales, or marketing.
  • Passion for exceptional customer service, the automotive industry, and cutting-edge technology.
  • Excellent communication and problem-solving skills.
  • Savvy with technology, software, and social media applications.
What We Offer
  • Competitive starting pay range of $22.00 per hour (based on experience and other factors).
  • Comprehensive benefits package, including health, dental, vision, and life insurance.
  • Flexible spending account and health savings account.
  • 401(k) with company match.
  • Vacation, sick time, and paid holidays.
  • Tuition reimbursement.
  • Employee assistance program.
  • Employee discount program.
  • Training and development programs.
  • Employee rewards program.
About Percepta

Percepta is a leading provider of customer service solutions, delivering exceptional experiences to clients across the globe. Our team is dedicated to building strong relationships with clients and providing innovative solutions to meet their needs.

We are committed to creating a culture of service, teamwork, respect, and proactive problem-solving. Our team members are passionate about delivering exceptional customer experiences and are dedicated to ongoing learning and development.