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Customer Service Representative

2 months ago

Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.

Key Responsibilities
  • Provide accurate and timely responses to customer inquiries
  • Document customer contacts and interactions
  • Initiate outbound contacts as necessary
  • Provide online support for applications and systems
  • Utilize available resources to respond to internal and external customer inquiries
Requirements
  • 1-2 years of customer service experience required
  • Computer skills and ability to type
  • High school diploma required; college degree preferred or equivalent work experience
What We Offer
  • Starting hourly rate of $17.00/hr
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
About Percepta

Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. Our values are the foundation of our organization, and we strive to create a culture of service, teamwork, respect, and proactive problem-solving. We offer a competitive compensation package, including benefits and opportunities for career growth and development.