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Customer Service Ambassador

2 months ago

Dearborn, Michigan, United States Percepta Full time

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Automotive Industry. As a key member of our Percepta team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our members.

**Key Responsibilities**

• Provide insightful advice and direct support to members in need, diagnosing issues and providing resolution with teaching and guidance.

• Partner with internal stakeholders for troubleshooting and resolution.

• Research and resolve billing or payment issues.

• Own the member experience from start to finish, making decisions on whether to escalate or how to address issues, ensuring a delighted and satisfied customer.

• Identify and present innovative ideas and changes to the team to ensure our program remains second to none.

• Collaborate with cross-functional teams to drive business growth and customer satisfaction.

• Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices.

• Stay up-to-date with current technology trends and adapt to new tools and systems.

**Requirements**

• High school diploma required; Associate or bachelor's degree is a plus.

• 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.

• Passion for exceptional customer service, the automotive industry, and cutting-edge technology.

• Excellent communication skills, both verbal and written.

• Savvy with technology, software, and social media applications.

• Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors).

• Comprehensive benefits package, including health, dental, vision, life insurance, and more.

• Opportunities for professional growth and development, including tuition reimbursement and training programs.

• Collaborative and dynamic work environment.