Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients and their customers.
Key Responsibilities- Provide expert-level support to customers via phone, video chat, or online chat
- Diagnose and resolve complex technical issues related to our automotive program
- Partner with internal teams to troubleshoot and resolve issues
- Research and resolve billing or payment issues
- Own the customer experience from start to finish, making decisions on how to address issues and ensure customer satisfaction
- High school diploma required; Associate or bachelor's degree is a plus
- 3-5 years of experience in customer service, technical support, or a related field
- Excellent communication and problem-solving skills
- Savvy with technology, software, and social media applications
- Competitive hourly rate of $16.00-$22.00 per hour
- Health, dental, vision, and life insurance
- Flexible spending account and health savings account
- 401(k) with company match
- Vacation, sick time, and paid holidays
- Tuition reimbursement
- Employee assistance program
- Employee discount program
- Training and development programs
- Employee rewards program
Percepta is a leading provider of customer experience solutions, with a global presence and a commitment to delivering exceptional service to our clients and their customers. We are a diverse and community-minded organization that values teamwork, respect, and career growth.
We take care of our employees and their families, offering competitive compensation and benefits, as well as opportunities for professional development and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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