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Bilingual Spanish Customer Support Specialist

2 months ago

Dearborn, Michigan, United States Percepta Full time

Customer Service Representative (Bilingual Spanish)

Are you dedicated to delivering outstanding customer support and fluent in both Spanish and English? Percepta is seeking skilled individuals to enhance our customer service operations.

Key Responsibilities:

  • Provide exceptional customer assistance through multiple communication channels
  • Assist and advise customers effectively
  • Identify and resolve customer issues promptly
  • Work collaboratively with colleagues to improve service offerings
  • Keep informed about the latest technology trends

Required Qualifications:

  • High school diploma is mandatory; further education is advantageous
  • 3-5 years of relevant experience in customer service
  • Proficiency in both Spanish and English
  • Strong enthusiasm for customer service and technology
  • Excellent communication abilities
  • Experience with social media platforms is a plus

Employee Benefits:

  • Attractive starting salary with a bilingual premium
  • Comprehensive health and wellness benefits
  • 401(k) plan with company contribution
  • Paid vacation and holidays
  • Opportunities for training and professional development
  • Employee recognition programs

About Percepta:

Established in 2000, Percepta stands as a global leader in customer experience solutions. We are committed to fostering a culture of service, teamwork, respect, and proactive thinking. Advance your career with us.