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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at DFCU Financial. As a key member of our Member Service Center, you will play a critical role in providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our organization.
Key Responsibilities- Member Service: Provide friendly, efficient, and accurate responses to member inquiries, resolving issues and concerns in a timely and professional manner.
- Product and Service Promotion: Promote our financial products and services to members, identifying opportunities to cross-sell and upsell, and meeting monthly sales goals.
- Quality and Compliance: Maintain high quality standards in all aspects of work, adhering to credit union policies and procedures, and ensuring compliance with regulatory requirements.
- Training and Development: Participate in ongoing training and development opportunities to enhance knowledge and skills, and stay up-to-date on product and service offerings.
- Education and Experience: High school diploma or equivalent, and previous customer service or sales experience.
- Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong computer and technology skills.
- Availability: Ability to work a rotational Saturday, and attend weeks of paid training in Dearborn.
- Competitive Compensation: Starting rate of $18.50/hour, with opportunities for advancement and career growth.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan match, and paid time off.
- Professional Development: Ongoing training and development opportunities, leadership development program, and tuition reimbursement/education assistance.
- Recognition and Rewards: Service/anniversary awards, employee discounts, and recognition for outstanding team and individual performance.
