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Customer Service Representative

2 months ago

Dearborn, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Henry Ford Health System. As a key member of our cardiology department, you will be responsible for providing exceptional patient care and support in a dynamic medical environment.

Key Responsibilities
  • Patient Registration: Ensure accurate and efficient patient registration, including face-to-face check-in and check-out, preregistration, and insurance verification.
  • Cash Collections: Handle cash collections and chart reconciliation with a high level of accuracy and attention to detail.
  • Communication: Provide excellent communication and interpersonal skills to effectively interact with patients, visitors, medical staff, and other clinic and hospital personnel.
  • Team Collaboration: Work collaboratively with the cardiology team to ensure seamless patient care and support.
  • Administrative Tasks: Perform various administrative tasks, including data entry, filing, and other duties as assigned.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Prior experience in a medical office setting preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong organizational skills.
  • Computer Skills: Basic computer skills, including knowledge of software and email navigation.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the organization.
  • Collaborative Work Environment: A collaborative and supportive work environment.