Business Development Representative

2 weeks ago

Charlotte, North Carolina, United States The Cary Company Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Inside Sales Team as a Business Development Representative. In this role, you will be responsible for ensuring customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.

Key Responsibilities:

  • Ensure customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.
  • Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email, and by identifying upsell and cross-sell opportunities.
  • Attain new customers by understanding customer needs, expectations, and business goals.
  • Recommend new products or services by keeping abreast of product offerings, industry trends, and market competition.
  • Maintain accurate and organized customer records in the CRM program.
  • Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
  • Remain organized when sending quotes, following up, closing sales.
  • Be goal-oriented and driven by meeting and exceeding individual and team sales targets and KPIs.
  • Deliver a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, marketing, and warehouse teams.

Requirements:

  • Bachelors or Associates degree is a plus.
  • Customer Service experience is a plus.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and problem-solving abilities.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Detail-oriented with strong follow-up and organizational skills and time management.
  • Knowledge of packaging materials and products is a plus.
  • Being bilingual in Spanish/English is a plus.

About the Company:

The Cary Company is a premier provider of packaging and industrial supplies, seeking an ambitious, energetic individual to support our dynamic Inside Sales Team. We pride ourselves on our fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment.

Our Core Values:

  • Growth
  • Positivity
  • Customer Driven
  • Spirited Work Ethic
  • In This Together

What We Offer:

  • Medical, Dental, Vision Insurance
  • Life and Supplemental Insurance
  • Short Term Incentive Plan
  • 401K Provision
  • Profit Sharing
  • HRA
  • Cafeteria Plan
  • Seasonal company sponsored events
  • Work/Life Balance
  • Childcare Reimbursement Program

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