Event Technical Supervisor, Audio Visual Specialist
1 week ago
We are seeking a highly skilled and experienced Technical Supervisor to lead our audio visual team at Encore. The successful candidate will be responsible for ensuring the smooth operation of our technical equipment and providing exceptional customer service to our clients.
Key Responsibilities- Equipment Operation
- Responsible for the accurate and timely setup, operation, and breakdown of intermediate audio visual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Comply with all company security and safety measures.
- Ensure equipment is secure from theft and/or damage when in use.
- Customer Service
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Maintain a positive relationship with all clients through effective communication.
- Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitor events and check in on customers throughout the day.
- Understand and foster the hotel/client relationship.
- Training/Staff Development
- Assist in training technicians on all floor activities and on hotel and Encore service expectations.
- Serve as a mentor for new hires.
- Model and reinforce a positive working environment centered around company values.
- Operations Management
- Organize the daily floor activities to ensure the timely set up, refresh and removal of equipment.
- Perform daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensure the equipment sheets are updated and properly completed.
- Work with team to establish coordinated communications for the management of events.
- Attend venue meetings as needed.
- Equipment Maintenance
- Perform preventative maintenance on equipment to keep it presentable and in good working condition.
- Lead the team in proper security, storage, transportation, and maintenance of equipment.
- Participate in physical inventory count processes as requested.
- Education
- Bachelor's degree is preferred.
- Experience
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 years of audio visual experience is required.
- Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
- Skills
- Knowledge of technical theory.
- Advanced problem-solving skills.
- Ability to lift 50 Lbs.
- Experience leading workflow and team members.
- A valid driver's license is required for team members in positions that may operate company vehicles.
- Deliver World Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Manages Ambiguity
- Drive Results
- Directs Work
- Achieves Goals
- See The Big Picture
- Financial Acumen
- Value People
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