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Audio Visual Manager
2 months ago
We are seeking an experienced Audio Visual Manager to join our team at Compass Group USA. As an Audio Visual Manager, you will be responsible for overseeing the audio visual needs in a corporate conference center, ensuring seamless execution of presentations and events.
Key Responsibilities:- Problem-solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences.
- Make immediate decisions to provide clients with immediate solutions without downtime in client meetings.
- Supervise, motivate, and train staff, setting up communication processes, including daily meetings, team meetings, and communication logs.
- Manage own time, working within the broader IT department areas of responsibility.
- Work with state-of-the-art Audio Visual conferencing equipment, including webcast and telephone conferencing.
- Oversee the management of daily operations for the conference rooms.
- Upload and display PowerPoint presentations and slide shows.
- Coordinate with outside vendors to successfully execute large-scale events.
- Schedule equipment and staff to cover the conference and events of the week ahead.
- Speak with other technology providers to integrate services.
- Track equipment inventory and controls, as well as SLA compliance, including response time and customer satisfaction.
- Ensure room check inspections and regular preventative maintenance is performed on all equipment.
- Create proposals for new AV equipment, services, or staffing as requested or needed.
- Develop, evolve, compile, and complete monthly and quarterly metrics and reports and business case analysis and scorecards.
- Identify continuous improvement processes for seamless customer service across both lines of business.
- Bachelor's Degree preferred.
- Minimum of four years' work experience in an audio visual manager or supervisor role.
- CTS Certification a plus.
- Advanced knowledge of integrated AV systems, including data projection, audio, video, Tanberg, Clear one, Extron, AT&T Connect, Cisco systems.
- Proactive mindset to anticipate and support changes in our business.
- Superior quantitative, oral, and written communications and problem-solving/strategizing skills.
- Conformity to the highest standards of personal integrity and ethical behavior.
- Exceptional customer service abilities.
- Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook.
- Membership and participation in professional organizations.
