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Event Technical Supervisor, Audio Visual Specialist
2 months ago
We are seeking a highly skilled and experienced Event Technical Supervisor to join our team at Encore. As a key member of our operations team, you will be responsible for leading floor operations, ensuring customer satisfaction, and driving operational efficiencies.
Key Responsibilities- Equipment Operation
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Comply with all Company security and safety measures.
- Ensure equipment is secure from theft and/or damage when in use.
- Customer Service
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Maintain a positive relationship with all clients through effective communication.
- Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitor events and check in on customers throughout the day.
- Understand and foster the hotel/client relationship.
- Training/Staff Development
- Assist in training technicians on all floor activities and on hotel and Encore service expectations.
- Serve as a mentor for new hires.
- Model and reinforce a positive working environment centered around company values.
- Operations Management
- Organize the daily floor activities to ensure the timely set up, refresh and removal of equipment.
- Perform daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensure the equipment sheets are updated and properly completed.
- Work with team to establish coordinated communications for the management of events.
- Attend venue meetings as needed.
- Equipment Maintenance
- Perform preventative maintenance on equipment to keep it presentable and in good working condition.
- Lead the team in proper security, storage, transportation, and maintenance of equipment.
- Participate in physical inventory count processes as requested.
- Education
- Bachelor's degree is preferred.
- Experience
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 years of audio-visual experience is required.
- Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
- Skills
- Knowledge of technical theory.
- Advanced problem-solving skills.
- Experience leading workflow and team members.
- Licenses & Certifications
- A valid driver's license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Physical Requirements
- Team members are required to meet the specified physical criteria to effectively execute essential job functions.
Hotel and warehouse environments with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
