IT Business Development Manager

5 days ago

Frisco, Texas, United States TeamLogic IT Full time

About the Role:

The Technical Account Manager is a key position on the TeamLogic IT team, supporting our corporate objective of growing market penetration and customers.

This role is responsible for cultivating and maintaining long-lasting relationships with our clients, ensuring their satisfaction, and driving revenue growth.

The ideal candidate will possess a deep understanding of the IT and cybersecurity industries, along with exceptional communication and problem-solving skills.

Key Responsibilities:

  • Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
  • Proactively identify opportunities for account growth and expansion, offering customized solutions that align with clients' IT and business objectives.
  • Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of our services.
  • Conduct regular client meetings and reviews to assess satisfaction, address concerns, and provide updates on new offerings and service improvements.
  • Monitor and analyze account performance metrics, implementing strategies to maximize client retention and revenue generation.
  • Stay informed on the latest industry trends, technologies, and best practices to provide valuable insights and recommendations to clients.
  • Participate in networking events, trade shows, and conferences to build brand awareness and generate new business leads.
  • Shepard new clients from prospects to onboarded clients by monitoring and advising accountability on implementation and documentation.
  • Update client and prospect records in relevant systems.

Requirements:

  • 3+ years of experience in account management, preferably in the IT or MSSP industry.
  • Proven track record of meeting or exceeding sales targets and driving client satisfaction.
  • Strong understanding of IT infrastructure, cloud services, cybersecurity, and other managed services offerings.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
  • Outstanding problem-solving and negotiation skills, with a customer-centric approach to resolving issues.
  • Great organizational skills and self-management abilities that do not require micro-management or constant accountability.
  • Self-motivated and results-driven, with a passion for continuous learning and staying current on industry trends.
  • Ability and willingness to travel occasionally for client meetings, trade shows, and other events.
  • A humble attitude that looks to learn, serve, and support the team first in execution of your responsibilities.

What We Offer:

  • Competitive salary: $60,000.00 - $80,000.00 per year.
  • Bonus based on performance.
  • Competitive benefits package, including dental insurance, health insurance, paid time off, profit sharing, and vision insurance.
  • Free food and snacks.
  • Opportunities for career advancement and professional growth.

About TeamLogic IT:

TeamLogic IT is a leading provider of IT services and solutions for small- and medium-sized businesses. We are committed to delivering exceptional customer service and supporting our clients in achieving their business goals.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for IT and customer service, we encourage you to apply for this exciting opportunity.

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