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IT Account Manager

1 month ago

Frisco, Texas, United States TeamLogic IT Full time
Job Title: Technical Account Manager

At TeamLogic IT, we're committed to supporting small- and medium-sized businesses across the country so they perform better, grow faster, and achieve more. As a Technical Account Manager, you'll play a key role in cultivating and maintaining long-lasting relationships with our clients, ensuring their satisfaction, and driving revenue growth.

Responsibilities:
  • Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
  • Proactively identify opportunities for account growth and expansion, offering customized solutions that align with clients' IT and business objectives.
  • Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of our services.
  • Conduct regular client meetings and reviews to assess satisfaction, address concerns, and provide updates on new offerings and service improvements.
  • Monitor and analyze account performance metrics, implementing strategies to maximize client retention and revenue generation.
  • Stay informed on the latest industry trends, technologies, and best practices to provide valuable insights and recommendations to clients.
  • Participate in networking events, trade shows, and conferences to build brand awareness and generate new business leads.
Requirements:
  • 3+ years of experience in account management, preferably in the IT or MSSP industry.
  • Proven track record of meeting or exceeding sales targets and driving client satisfaction.
  • Strong understanding of IT infrastructure, cloud services, cybersecurity, and other managed services offerings.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
  • Outstanding problem-solving and negotiation skills, with a customer-centric approach to resolving issues.
  • Great organizational skills and self-management abilities that do not require micro-management or constant accountability.
  • Self-motivated and results-driven, with a passion for continuous learning and staying current on industry trends.
  • Ability and willingness to travel occasionally for client meetings, trade shows, and other events.

We're an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation: $60,000.00 - $80,000.00 per year