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Guest Relations Manager

4 weeks ago

Aventura, Florida, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Guest Relations Manager to join our team at JW Marriott Miami Turnberry Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences through the management of Concierge, VIP services, and associated departments.

Key Responsibilities
  • Coordinate with VIP team to ensure seamless arrival, departure, and special needs of VIPs, members, and Marriott Bonvoy guests.
  • Review daily expected arrivals and check VIP and special requests to ensure timely execution.
  • Run and distribute daily VIP and Bonvoy guest reports to relevant outlets.
  • Build rapport with VIPs, Marriott Bonvoy members, and distinguished visitors to encourage feedback throughout their stay.
  • Maintain a database of guest preferences, habits, and special dates to provide personalized service.
  • Serve as a general guest information source and maintain confidentiality of all guest and member information.
Requirements
  • At least 3 years of progressive management experience in a hotel, preferably in Guest Relations and Front Office.
  • Detail-oriented with outstanding organizational and communication skills.
  • Ability to handle multiple tasks in a fast-paced environment and work flexible schedules, including holidays and weekends.
  • Experience using software programs such as Microsoft Office and knowledge of OPERA and Guest Experience Platform systems is a plus.
Education and Skills
  • High School diploma or equivalent, or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field.
  • Ability to communicate in the English language, with a second language a plus.
  • Must be a team player with excellent interpersonal and problem-solving skills.

This is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.