Customer Service Representative
2 days ago
About NPW Companies
NPW Companies is a leading provider of auto parts and performance solutions with over 50 years of experience in the industry. We are seeking a highly motivated and customer-focused individual to join our team as an Inside Sales Associate.
Key Responsibilities
The successful candidate will be responsible for:
- Providing exceptional customer service and support to our clients
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Assisting customers with questions regarding their accounts, invoices, and statements
- Overseeing the scheduling of call center employees and monitoring call center phone queues
- Assisting the Accounts Receivable department with collection calls and reconciliations
- Providing technical advice and troubleshooting solutions to customers
Requirements
To be successful in this role, the candidate must have:
- Minimum 3 years' experience working in the auto parts industry
- Minimum 1 year inside sales experience
- Thorough knowledge of MS Office Suite
- Excellent phone etiquette and communication skills
- Bilingual Spanish and English
- A positive CAN-DO attitude and a strong work ethic
Benefits
NPW Companies offers a comprehensive benefits package, including:
- Paid Time Off
- Health Benefits
- Employee Purchase Program
- Paid on a Weekly Basis
- 401K
- Advancement Opportunities
Physical Requirements
The successful candidate must be able to:
- Regularly sit, stand, walk, use hands, reach with arms, talk, and hear
- Regularly lift and move up to 20 pounds unassisted
Pre-Employment Requirements
The successful candidate must successfully complete a pre-employment background and drug screenings.
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