Customer Service Representative

2 days ago


Warwick, Rhode Island, United States NPW Companies Full time

About NPW Companies

NPW Companies is a leading provider of auto parts and performance solutions with over 50 years of experience in the industry. We are seeking a highly motivated and customer-focused individual to join our team as an Inside Sales Associate.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service and support to our clients
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Assisting customers with questions regarding their accounts, invoices, and statements
  • Overseeing the scheduling of call center employees and monitoring call center phone queues
  • Assisting the Accounts Receivable department with collection calls and reconciliations
  • Providing technical advice and troubleshooting solutions to customers

Requirements

To be successful in this role, the candidate must have:

  • Minimum 3 years' experience working in the auto parts industry
  • Minimum 1 year inside sales experience
  • Thorough knowledge of MS Office Suite
  • Excellent phone etiquette and communication skills
  • Bilingual Spanish and English
  • A positive CAN-DO attitude and a strong work ethic

Benefits

NPW Companies offers a comprehensive benefits package, including:

  • Paid Time Off
  • Health Benefits
  • Employee Purchase Program
  • Paid on a Weekly Basis
  • 401K
  • Advancement Opportunities

Physical Requirements

The successful candidate must be able to:

  • Regularly sit, stand, walk, use hands, reach with arms, talk, and hear
  • Regularly lift and move up to 20 pounds unassisted

Pre-Employment Requirements

The successful candidate must successfully complete a pre-employment background and drug screenings.



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