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Customer Service Representative

2 months ago

Warwick, Rhode Island, United States Beltone New England Full time
About the Role

Beltone New England is seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Answering Incoming Calls: Respond to incoming calls in a timely and professional manner, using a pre-approved script to schedule appointments and provide information to patients.
  • Handling Customer Inquiries: Address a variety of customer inquiries, including appointment scheduling, cancellations, and reschedules, as well as providing information on our products and services.
  • Data Entry and Record Keeping: Accurately capture patient contact information and enter it into our computer system, ensuring confidentiality and adherence to HIPAA guidelines.
  • Navigation and Direction: Use Google Maps to provide patients with directions to our local offices.
  • Marketing and Promotion: Familiarize yourself with our current marketing materials and offerings, and track the outcomes of all calls to submit to the Call Center Manager.
About Beltone New England

Beltone New England is a leading provider of hearing care solutions, dedicated to helping individuals improve their quality of life through better hearing. Our team is passionate about delivering exceptional customer service and ensuring that every patient receives the best possible care.

Benefits
  • Monthly Bonus Plan: Earn up to $300+ per month based on performance.
  • 401k Plan and Company Match: Participate in our 401k plan and receive a company match after one year of service.
  • Medical, Dental, and Vision Insurance: Enjoy comprehensive health insurance options.
  • Paid Time Off: Receive paid time off to relax and recharge.
  • 9 Paid Holidays: Celebrate our company's milestones and observe major holidays.
  • No Required Weekends or Overtime: Enjoy a healthy work-life balance.
  • Job Training: Receive comprehensive training to ensure your success in the role.
  • Employee Assistance Program: Access confidential support and resources.
  • Paid Lunch Break and Breaks: Enjoy regular breaks to recharge and refocus.