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Customer Service Team Lead

2 months ago

Warwick, Rhode Island, United States Azelis Holding S.A. Full time
Job Description

Job Title: Customer Service Team Lead

Job Summary:

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Azelis Holding S.A. The successful candidate will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Customer Service: Provide exceptional customer service to our customers, responding to their inquiries, resolving issues, and ensuring that their needs are met.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of our customer service operations.
  • Training and Development: Develop and deliver training programs to ensure that customer service representatives have the skills and knowledge needed to deliver exceptional customer service.
  • Performance Management: Manage the performance of customer service representatives, providing feedback, coaching, and development opportunities to ensure they meet their performance goals.

Requirements:

  • Experience: Minimum of 5 years of experience in a customer service leadership role, with a proven track record of success in leading and managing a team.
  • Education: College degree or equivalent experience.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Technical Skills: Proficient in MS Office Suite and other relevant software applications.

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth and Development: We offer opportunities for growth and development, with a focus on helping our employees achieve their career goals.
  • Collaborative Work Environment: We offer a collaborative work environment, with a focus on teamwork and open communication.