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Customer Service Representative

2 months ago

Warwick, Rhode Island, United States Gainwell Technologies Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gainwell Technologies. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Answering Calls: Respond to inbound calls from clients, addressing their inquiries, and resolving issues in a timely and professional manner.
  • Issue Resolution: Investigate and resolve customer complaints, providing solutions and alternatives when necessary.
  • Documentation: Maintain accurate records of customer interactions, including call logs and issue resolutions.
  • Training and Support: Provide training and support to new team members, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Quality Control: Participate in quality control processes to ensure high-quality service delivery and identify areas for improvement.
Requirements
  • Customer Service Experience: Minimum of 2 years of experience in a customer-facing role, preferably in a healthcare or medical claims environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze issues and provide effective solutions.
  • Technical Skills: Proficiency in computer software and systems, including CRM systems and Microsoft Office.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • Competitive Salary: A competitive salary range of $29,000 to $41,600 per year, depending on location and experience.
  • Benefits: Comprehensive health benefits, including medical, dental, and vision coverage.
  • 401(k) Match: Employer-matched 401(k) plan for retirement savings.
  • Flexible Vacation Policy: Generous vacation policy, allowing for work-life balance and relaxation.
  • Professional Development: Opportunities for professional growth and development, including training and education assistance.