Hotel Front Desk Operations Manager

3 days ago


Durham, North Carolina, United States Candlewood Suites Durham Full time

Job Overview:

Candlewood Suites Durham is seeking a highly motivated and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records during the overnight shift.

About Us:

We are a global leader in third-party hotel management, with over 1,550 hotels across 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results.

Responsibilities:

  • Financial Record Keeping: Accurately balance transactions, process payments, and maintain cash handling procedures.
  • Front Desk Operations: Manage front desk activities during the overnight shift, including guest registration, reservation management, and security checks.
  • Communication: Maintain excellent communication skills, responding promptly to guest inquiries and resolving any issues that may arise.
  • Team Collaboration: Work collaboratively with other departments to ensure seamless operations and exceptional guest experiences.

Requirements:

  • Education: High school diploma or equivalent required; college coursework in a related field preferred.
  • Experience: At least 1 year of progressive experience in a hotel or related field required.
  • Skill Set: Proficient in Windows operating systems, company-approved spreadsheets, and word processing; strong problem-solving and analytical skills.

Benefits:

  • Competitive Salary: $45,000 - $60,000 per year, depending on experience.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance package.
  • Paid Time Off: Generous PTO policy, including holidays and vacation time.


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