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Front Desk Manager

3 weeks ago

Durham, North Carolina, United States Candlewood Suites Durham Full time
About the Job

We are seeking a skilled Front Desk Manager to join our team during the overnight shift. As a key member of our front desk team, you will be responsible for ensuring a seamless guest experience while maintaining a high level of accuracy and attention to detail.

Job Summary

In this role, you will be responsible for registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. You will also be expected to maintain regular attendance, adhere to Aimbridge Hospitality standards, and ensure exceptional customer service at all times.

Responsibilities
  • Register guests and make reservations
  • Prepare daily reports and balance transactions
  • Conduct security walks and maintain a safe environment
  • Maintain regular attendance and adhere to Aimbridge Hospitality standards
  • Ensure exceptional customer service at all times
Requirements

To be successful in this role, you will need:

  • At least 1 year of progressive experience in a hotel or related field
  • High School diploma or equivalent required
  • College coursework in a related field helpful
  • Previous supervisory responsibility preferred
  • Ability to work independently and with minimal supervision
  • Knowledge of accounting principles
  • Problem-solving skills and ability to troubleshoot guest issues
  • Proficiency in Windows operating systems, company-approved spreadsheets, and word processing
Location

Our hotel is located in the heart of Raleigh-Durham, NC, offering easy access to major highways and airports. The area is known for its vibrant nightlife, excellent dining options, and proximity to Duke University and the University of North Carolina.