Office Administration and Billing Specialist

2 weeks ago


Durham, North Carolina, United States Restore Physical Therapy PS Full time
Job Overview

Position Summary


• Responsible for managing front office operations, including scheduling and handling phone communications.


• Executes coding, billing, and accounts receivable tasks, which encompass data entry for charges, payments, and adjustments.

Core Responsibilities and Front Office Management

  • Collects and verifies patient charge documentation and reports.
  • Gathers any missing details, such as charge slips, patient demographics, and insurance data.
  • Inputs charge information into the billing software.
  • Submits insurance claims and patient statements via mail or electronic transmission.
  • Prepares necessary attachments, including copies of Explanation of Benefits, for secondary billing processes.
  • Handles various payment methods, including cash, checks, and credit cards.
  • Follows up on outstanding accounts receivable with patients and third-party payers, re-billing claims as necessary, and initiating correspondence or phone communication with patients and/or payers.
  • Responds to incoming communications and inquiries.
  • Organizes patient payment arrangements.
  • Maintains comprehensive files for all documentation, including charge slips, Explanation of Benefits, and patient information.
  • Generates and distributes relevant reports.
  • Conducts medical practice analysis for assigned practitioner clients.
  • Facilitates patient scheduling and coordination.
  • *The organization reserves the right to modify or add responsibilities as needed.

Qualifications

  • Education: High school diploma or equivalent required.
  • Experience: 2-3 years of relevant experience; or a suitable combination of education and experience.

Required Skills

  • Strong verbal and written communication abilities.
  • Business insight and understanding.
  • Effective problem-solving skills.
  • Meticulous attention to detail.
  • Service-oriented mindset.
  • Familiarity with WebPT and Therabill is advantageous.
Company Overview

Restore is a privately owned physical therapy practice, featuring a team of practitioners with over 30 years of collective experience. We employ the effective yet gentle manual therapy technique known as Fascial Counterstrain, complemented by appropriately prescribed and guided exercises, to aid in RESTORING individuals to a functional state of life. Every member of our team plays a crucial role in this journey, from the initial referral to the point where our clients enthusiastically recommend our services to others.



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