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Administrative Office Lead

2 months ago

Durham, North Carolina, United States Havertys Full time
Job Overview

PRIMARY ROLE

The Office Team plays a crucial role in delivering exceptional customer service at Havertys' retail locations by focusing on customer satisfaction and teamwork. The Administrative Office Lead oversees the operations of the Guest Service Office, ensuring efficient processing of customer transactions, handling payment procedures, managing phone communications, and coordinating delivery schedules.

KEY RESPONSIBILITIES include, but are not limited to:
  • Oversees and executes all tasks within the Guest Services Office
  • Assists with responsibilities assigned to the Office Coordinator as necessary
  • Communicates and trains staff on updates to company policies and procedures relevant to the Guest Service Office
  • Ensures adequate staffing levels in the Guest Service Office at all times
  • Handles incoming calls, directs calls/messages, and manages the store's voicemail system
  • Addresses customer complaints, initiates and follows up on service requests
  • Completes daily opening and closing procedure checklists
  • Maintains inventory of office supplies and ensures office equipment is operational
  • Conducts regular audits of store operations as per the established Quarterly Audit Checklist
  • May assist management with inventory tasks
  • May handle accounts payable functions including merchandise and expense invoices, returns, purchase orders, and special orders
  • May ensure daily bank deposits are made by management
  • May create and process employee sales transactions
Job Requirements

May also involve HR/Payroll functions:
  • Processes I9 Verifications
  • Maintains and approves time records for hourly employees
  • Ensures timely submission of time cards for approval
  • Assists with recruitment, performance evaluations, and disciplinary actions for Office Assistants
  • May conduct orientations for new employees
  • Responsible for ensuring HR compliance posters are current
  • Ensures OSHA logs and postings are up to date
  • Maintains the HAZCOM documentation and oversees necessary updates and training
QUALIFICATIONS

Education and Experience

A high school diploma or equivalent; or one to three years of relevant experience and/or training; or a combination of education and experience.

Additional Skills
  • Preferred one year of experience in an office setting
  • Preferred one year of experience in a customer service capacity
  • Familiarity with Microsoft Word, Excel, and O365 is preferred
  • Strong mathematical abilities
  • Excellent communication and customer service skills
  • Ability to manage multiple tasks effectively
  • Highly organized with attention to detail
  • Capable of following both verbal and written instructions
  • Ability to work independently while exercising discretion
Disclaimer

This job description does not imply that these are the only duties to be performed by this employee. The employee may be required to follow additional instructions and perform other duties as requested by their supervisor.

Havertys is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status, or any other legally protected status.