Bilingual Client Support Specialist
2 weeks ago
We are expanding our operations and are in search of a dedicated individual to enhance our exceptional customer service department. This full-time role is essential for delivering outstanding support to both existing clients and potential customers.
The Bilingual Customer Service Representative will play a crucial role in addressing policy modifications, maintaining comprehensive knowledge of our offerings, and responding to inquiries from our clientele.
Compensation and Benefits
Competitive Base Salary with Commission and Bonus Potential
Paid Time Off (PTO)
Comprehensive Dental Coverage
Vision Care Benefits
Life Insurance Options
Disability Coverage
Opportunities for Professional Advancement
Consistent Evenings Off
Standard Monday to Friday Work Schedule
Key Responsibilities
- Build and maintain strong relationships with clients to ensure high levels of retention and loyalty.
- Deliver exceptional service and ongoing support to insurance clients as required.
- Process premium payments efficiently.
- Stay informed about new product offerings.
- Engage with clients through follow-up communications via phone, email, or text.
- Address all inquiries, change requests, and sales requests promptly and effectively.
Qualifications
- Demonstrated experience in a customer service role within a professional setting.
- Exhibit a positive, enthusiastic demeanor.
- Strong communication and interpersonal skills.
- Bilingual in Spanish, with proficiency in speaking, writing, and reading.
- Ability to meet and exceed client expectations consistently.
- Excellent problem-solving skills and a strong customer service orientation.
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