Onsite Service Specialist

7 days ago


Lansing, Michigan, United States MacAllister Machinery Company, Inc. Full time

About the Role

As a Field Technician at MacAllister Machinery Company, Inc., you will be the primary point of contact for our customers at their work location. Your primary responsibility will be to provide exceptional service and support to our customers by performing maintenance and repairs on their equipment.

Key Responsibilities

  • Diagnose and troubleshoot equipment issues to identify the root cause of the problem.
  • Perform routine maintenance and repairs on customer equipment to ensure optimal performance and efficiency.
  • Coordinate with parts suppliers to obtain necessary parts and materials for repairs.
  • Document all service activities and repairs in a detailed and accurate manner.
  • Maintain a clean and organized workspace, adhering to all safety protocols and regulations.
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.

Requirements

  • Proven experience in equipment maintenance and repair, with a strong understanding of mechanical systems and troubleshooting techniques.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong sense of self-motivation and accountability.
  • Strong problem-solving skills, with the ability to think critically and make sound judgments.
  • High school diploma or equivalent required; technical certification or degree preferred.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of heavy equipment and services.


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