IT Systems Support Specialist

2 weeks ago

Lansing, Michigan, United States Volt Full time


Advance your career with Volt We are currently seeking an Onsite Systems Support Specialist. In this role, you will provide remote desktop assistance and offer support via telephone for troubleshooting various computer-related issues.

As a Systems Support Specialist, you may also take on additional responsibilities within the IT department, ensuring that all computers within the organization’s network are secure, backed up, and functioning optimally.

Your duties will include deploying security updates across all systems within the organization’s servers and computers to maintain a high level of security.

Key Responsibilities:

  • Diagnose, repair, install, and upgrade desktop and laptop systems within the corporate LAN/WAN environment for both local and remote offices. Provide 24/7 on-call support in collaboration with other Support Desk and Network Administration staff.
  • Set up and troubleshoot domains, user accounts, and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote devices.
  • Add or replace hardware components such as memory, keyboards, motherboards, and more.
  • Collaborate with vendors to resolve issues, monitor, and maintain the Support Desk trouble ticket system, ensuring customer assistance aligns with established Service Level Agreements.
  • Manage LAN backups and oversee Corporate Anti-virus and Anti-SPAM systems. Develop and document procedures for the installation, use, and troubleshooting of desktop and laptop hardware and software.
  • Utilize your knowledge of computer software and hardware to effectively resolve user issues.

Provide users with guidance on the proper use of standard software tools, including but not limited to:
Microsoft Office, Emulation software, Cisco AnyConnect, and MS Outlook.

* Offer support for ancillary IT services, such as LCD projectors, video conferencing, audio-conferencing equipment, printers, and fax machines.

* Communicate technical issues with colleagues to research and implement effective solutions.

Coordinate priorities with team members to ensure that high-priority issues are addressed first, keeping all team members informed about the status of ongoing issues through regular updates via the Support Desk trouble ticketing system.

* Escalate complex or high-impact issues to other team members or support groups in a timely and appropriate manner.

* Assist in the creation and maintenance of accurate LAN/WAN documentation.

Maintain a positive working relationship with network support personnel to ensure that any changes to the network are clearly understood.

* Stay updated on relevant technologies and continuously seek to improve your skills. This is a contingent-to-hire opportunity.

Qualifications:

Education:

BA/BS degree in Information Technology, Computer Science, or a closely related field, or equivalent experience. A+ Certification and Microsoft Certification are preferred.

* 1-2 years of experience as a Microsoft Windows Desktop Support Technician or in a similar role within an environment with at least 25 Windows desktop/laptop systems utilizing Windows server-based file sharing, email, and print services.

* 1-2 years of experience with the installation and upgrade of Intel/AMD hardware (preferably Dell), Microsoft Office, and Microsoft operating systems.

* Strong hardware troubleshooting skills, particularly with Intel/AMD systems, and experience interfacing with vendor support organizations for advanced repair and replacement.

* Excellent customer service skills, with the ability to clearly articulate technical issues and solutions to non-technical users, and follow through on tasks in a timely manner.

* Solid understanding and experience with LAN/WAN/Internet environments, including TCP/IP knowledge (IP addresses, subnet masks, defaults).

* Ability to create user guides and system documentation for training and reference purposes.

* Exceptional troubleshooting skills.

* Ability to thrive in a dynamic environment.

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