Onsite Equipment Service Specialist
2 weeks ago
Position at Michigan CAT
As an **Onsite Equipment Service Specialist** at Michigan CAT, you will serve as the primary Service Expert, providing support directly at customer locations. Your role will involve conducting maintenance and repairs on customer machinery to ensure optimal performance and productivity in alignment with customer requirements.
**Key Responsibilities**
In your capacity as an Onsite Equipment Service Specialist, your duties will encompass, but are not limited to:
- Diagnosing issues with machinery and engines
- Executing all feasible repairs based on the diagnosis while in the field
- Identifying and procuring necessary parts, which may involve coordinating with parts delivery personnel to ensure timely access to required components
- Documenting comprehensive service reports to meet both internal and external standards
- Maintaining personal tools and equipment
- Fostering strong customer relationships to enhance service outcomes
To be considered for this position, candidates should possess:
- A proven history of effectively diagnosing and repairing machinery and engines in a timely manner, adhering to quality standards
- The ability to self-motivate and manage time efficiently
- A reliable record of punctuality
- Strong communication and listening skills to accurately assess customer needs and execute necessary tasks
- Proficient writing skills for completing detailed service documentation
- A valid DOT Medical Card
- A valid Class A CDL
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