Telecommunications Customer Service Specialist

1 week ago


Lansing, Michigan, United States Michigan Orthopedic Center P C Full time
Job Overview

Location: Lansing, Michigan

The Michigan Orthopedic Center is in search of a detail-oriented and professional Telecommunication Customer Service Specialist (full-time). Prior experience in a similar role is essential. Within the first 90 days of employment, the selected representative will be tasked with:

Key Responsibilities:

  1. Receiving inbound calls with a courteous and solution-focused demeanor.
  2. Handling outbound responsibilities as assigned, which may include referrals and scheduling.
  3. Striving to exceed patient expectations during each interaction, maintaining an average call duration of 1.5 to 2.5 minutes.

Additional duties encompass, but are not limited to:

  • Promptly answering phone calls and directing them to appropriate personnel.
  • Coordinating appointment schedules and managing patient registrations.
  • Processing referrals and verifying insurance details.
  • Providing support to front office staff as needed.
  • Ensuring the confidentiality of patient information and upholding their privacy rights.

The ideal candidate will possess exceptional customer service abilities, demonstrate multitasking skills, and thrive in a collaborative team atmosphere. A professional and service-oriented approach is essential to align with the practice's mission.

About Us: Michigan Orthopedic Center is a well-established multi-physician surgical practice dedicated to delivering high-quality orthopedic care and a compassionate patient experience.

Application Process: Interested candidates are encouraged to submit a cover letter, resume, and salary expectations for consideration.

Essential Skills:

  • Exemplary customer service skills.
  • Ability to manage multiple tasks efficiently.
  • Strong communication skills, particularly over the phone.

Work Environment: This position requires in-person attendance.



  • Lansing, Michigan, United States Michigan Orthopedic Center P C Full time

    Job OverviewLocation: This role is based in Lansing, Michigan. Candidates must be prepared to relocate to the greater Lansing area.The Michigan Orthopedic Center is in search of a detail-oriented and professional Telecommunication Customer Service Specialist (full-time). Prior experience in a similar role is essential. Within the first 90 days of employment,...


  • Lansing, Michigan, United States Michigan Orthopedic Center P C Full time

    Job OverviewLocation: This role is based in Lansing, Michigan. Candidates must be prepared to relocate to the greater Lansing area.The Michigan Orthopedic Center is on the lookout for a dedicated and detail-oriented Telecommunication Customer Service Specialist (full-time). Prior experience in a similar role is essential. Within the first 90 days of...


  • Lansing, Michigan, United States Michigan Orthopedic Center P C Full time

    Job OverviewThe Michigan Orthopedic Center is on the lookout for a dedicated and detail-oriented Telecommunications Customer Service Specialist to join our team in a full-time capacity. Prior experience in a similar role is essential. Within the first 90 days of employment, the selected candidate will be expected to:Handle incoming calls with a courteous and...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Training Specialist to join our team at Michigan Farm Bureau. As a key member of our organization, you will be responsible for developing, maintaining, and delivering training programs for our customer service team.Key ResponsibilitiesDesign and deliver comprehensive training...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Training Specialist to join our team at Michigan Farm Bureau. As a key member of our organization, you will be responsible for developing, maintaining, and delivering training programs for our customer service team.Key ResponsibilitiesDesign and deliver comprehensive training...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Training Specialist to join our team at Michigan Farm Bureau. As a key member of our organization, you will be responsible for developing, maintaining, and delivering training programs for our customer service team.Key ResponsibilitiesDesign and deliver comprehensive training...


  • Lansing, Michigan, United States Municipal Collections of America In Full time

    Job OverviewMunicipal Collections of AmericaFull-Time Customer Service Collections SpecialistPosition Summary:Upon successful completion of comprehensive training, your role will involve engaging with individuals responsible for outstanding debts, identifying viable solutions, and establishing payment plans. This position necessitates a high level of comfort...


  • Lansing, Michigan, United States State of Michigan Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Debt Resolution Specialist. In this role, you will be responsible for providing exceptional customer service to our clients and their authorized representatives, resolving various debts collected by the State of Michigan.Key...


  • Lansing, Michigan, United States State of Michigan Full time

    Job Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative - Property Reunification Specialist. In this role, you will be responsible for thoroughly researching requests to determine the rightful ownership of unclaimed property, including cash, securities, and safe deposit box...


  • Lansing, Michigan, United States Reliance One, Inc. Full time

    Job SummaryWe are seeking a highly skilled Business Solutions Specialist to join our team at Reliance One, Inc. This individual will be responsible for facilitating meetings with clients to gather requirements for all IT solutions and identifying impacted business processes and determining the best process and IT solution integration.Key...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    Objective:The role of the Property and Casualty Customer Service Associate is to function as an integral member of the Customer Service Team, delivering exceptional service to clients in a timely and professional manner. This position involves addressing inquiries and resolving issues related to billing accounts and various personal and commercial insurance...


  • Lansing, Michigan, United States Forman Mills Full time

    Position Overview: As a Customer Engagement Specialist at Forman Mills, your primary responsibility will be to ensure a welcoming atmosphere for all patrons entering the store.Key Responsibilities:Greet all customers as they arrive and guide them to the appropriate sections of the store.Conduct thorough checks of bags to maintain store security and prevent...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    Objective:The primary goal of the Property and Casualty Customer Service Associate is to collaborate with the Customer Service Team to deliver outstanding service to clients in a timely and professional manner. This role involves addressing customer inquiries and concerns by providing comprehensive information regarding billing accounts and personal as well...


  • Lansing, Michigan, United States HTC Global Services Full time

    About the RoleThis position is responsible for receiving, processing, and presenting data and information regarding our client's weekly Service Requests. The individual will gather business and technical requirements during client kick-off meetings and consult Subject Matter Experts on tasks required to complete integrated projects for all Telecommunication...


  • Lansing, Michigan, United States Michigan CAT Full time

    Position at Michigan CAT As an **Onsite Equipment Service Specialist** at Michigan CAT, you will serve as the primary Service Expert, providing support directly at customer locations. Your role will involve conducting maintenance and repairs on customer machinery to ensure optimal performance and productivity in alignment with customer requirements. ...


  • Lansing, Michigan, United States Society of Workforce Planning Professionals LLC Full time

    Job Overview: The primary focus of this role is to oversee the analysis and management of the daily operational requirements of the Customer Service contact center, ensuring that departmental targets and objectives are achieved.Key Responsibilities:Evaluate intraday departmental workloads, including incoming calls and document queues, to guarantee adequate...


  • Lansing, Michigan, United States Great Expressions Dental Centers Full time

    Role Overview:The Patient Services team is dedicated to providing an exceptional patient experience through prompt, precise, and professional handling of patient inquiries, concerns, and issues. Location:This position is situated within the GEDC Practice Support Center, requiring daily attendance at the office. Remote or hybrid work arrangements are not...


  • Lansing, Michigan, United States CCI Systems, Inc. Full time

    Job OverviewLocation: Indiana and surrounding regionsAbout CCI Systems, Inc. CCI Systems, Inc. is a proud Employee-Owned Telecommunications Company based in Iron Mountain, MI, boasting over 60 years of industry expertise. Our collaborative work culture fosters growth, development, and long-term employee retention. We provide a robust benefits package,...


  • Lansing, Michigan, United States Vertiv Full time

    OverviewA Field Service Specialist plays a crucial role in the initiation, commissioning, integration, and troubleshooting of E+I Engineering 480VAC/15KVAC electrical switchgear systems. This includes working with Power Distribution Units (PDU), Automatic Transfer Switches (ATS), Power Distribution Centers (PDC), circuit breakers, protective relays,...


  • Lansing, Michigan, United States Neogen Full time

    Join a Purpose-Driven Team The primary role of a Field Service Specialist involves crafting and enhancing service protocols for Neogen's hardware and software offerings. To excel in this position, the specialist will collaborate with various business and engineering teams to formulate service strategies, impact product innovation, provide insights through...