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Customer Service Training Specialist

2 months ago

Lansing, Michigan, United States Michigan Farm Bureau Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Training Specialist to join our team at Michigan Farm Bureau. As a key member of our organization, you will be responsible for developing, maintaining, and delivering training programs for our customer service team.

Key Responsibilities
  • Design and deliver comprehensive training programs for new hires and existing team members
  • Provide ongoing support and coaching to team members through our Learning Management System (LMS) and virtual and in-person training sessions
  • Develop and maintain a library of training materials to ensure accuracy and consistency
  • Collaborate with stakeholders to outline the trajectory of training initiatives and provide innovative ideas for strategic planning
  • Participate in project teams to represent customer service training needs and deliver company project and initiative training
  • Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs
Requirements
  • Associate's degree required with a focus on insurance, business administration, finance, training, or management
  • Minimum one year of experience using Farm Bureau systems
  • Training and coaching experience required
  • Competent in adult learning principles
  • Experience in computer usage and proven skills in Microsoft Office Professional Suite
  • P/C Resident Producer license course to be completed within 6 months of hire
  • P/C Resident Producer license required to be obtained within 12 months of hire
  • Willingness to pursue continuing job-related training and education
Preferred Qualifications
  • Experience in an office setting
  • Experience in insurance domain
  • Designations in AINS, ACS, or AIS
About Michigan Farm Bureau

Michigan Farm Bureau is a leading organization in the insurance industry, dedicated to providing exceptional service to our customers. We offer a full benefit package, including medical, dental, vision, and 401K. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.