Night Operations Associate
2 weeks ago
Location
Pacific 19 - KAILUA KONA, HI
Compensation
$30.02 Hourly
About Us
Springboard Hospitality is a distinguished third-party hotel management firm with over 30 years of experience in enhancing lifestyle hotels across diverse locations. Our team is a vibrant blend of independent thinkers, creative storytellers, and community advocates, all dedicated to making a significant impact in the hospitality industry.
We are committed to delivering exceptional guest experiences, fostering authentic connections, and driving revenue through innovative programming and thoughtful service. Our culture emphasizes growth, empowerment, and work-life balance, ensuring our team members thrive both personally and professionally.
Key Responsibilities
- Welcome and register guests, ensuring a seamless check-in experience.
- Handle reservations, modifications, and inquiries while providing outstanding customer service.
- Maintain comprehensive knowledge of hotel amenities, services, and local attractions.
- Process guest check-ins and check-outs efficiently, confirming reservations and managing payments.
- Document guest requests and feedback, addressing any concerns to enhance satisfaction.
- Ensure the front desk area is organized and well-stocked with necessary supplies.
- Prepare end-of-day reports and communicate effectively with the incoming shift.
Experience:
- Minimum of 1 year in a front desk or night audit role within the hospitality sector.
- Proficient in Microsoft Office Suite and hotel management software, preferably OPERA.
- Strong typing skills and ability to communicate professionally.
- High School diploma or GED required; a college degree is preferred.
- Exceptional interpersonal skills and a service-oriented mindset.
- Ability to remain calm under pressure and manage multiple tasks effectively.
- Adhere to company policies and safety procedures.
- Willingness to work flexible hours, including weekends and holidays as needed.
Springboard Hospitality offers a collaborative and flexible work environment, along with a comprehensive benefits package for eligible employees, including:
- Competitive salary
- PTO
- Medical, Dental, Vision, and Life Insurance
- 401K
- Education Assistance
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