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Night Reception Specialist

2 months ago

KailuaKona, Hawaii, United States Springboard Hospitality Full time
Position Overview

Location
Pacific 19 - KAILUA KONA, HI

Compensation
$30.02 Hourly

About Us

Springboard Hospitality is a distinguished third-party hotel management firm with over 30 years of experience in transforming lifestyle hotels across diverse locations. Our team is composed of a unique blend of innovators, storytellers, adventurers, and community leaders, all committed to creating memorable experiences for our guests.

At Springboard, we prioritize an intentional culture that fosters growth and development for our hospitality leaders. We believe in empowering our team members, encouraging exploration, and driving authentic connections that enhance the travel experience.

Core Responsibilities
  • Welcome and register guests, ensuring exceptional service and smooth check-out processes.
  • Work primarily during the night shift at the front desk, with flexibility to adapt to varying schedules as needed.
  • Collaborate with the Front Office Manager and other team members to support guest satisfaction and operational efficiency.
Key Duties
  • Manage guest check-ins and check-outs, confirming reservations and processing payments.
  • Maintain comprehensive knowledge of hotel amenities, services, and local attractions to assist guests effectively.
  • Address guest inquiries and resolve complaints promptly to ensure a positive experience.
  • Document and track guest requests and issues, maintaining accurate records for follow-up.
  • Prepare end-of-day reports and ensure all financial transactions are accurate and secure.
Qualifications

Experience:
  • Minimum of 1 year in a front desk or night audit role within the hospitality industry.
Technical Skills:
  • Proficient in computer software, including Microsoft Office and hotel management systems; OPERA experience is a plus.
  • Strong typing skills and the ability to communicate effectively in English; bilingual candidates are encouraged to apply.
Education:
  • High School diploma or GED required; college degree preferred.
Personal Attributes:
  • Exemplary customer service skills with a focus on guest satisfaction.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational skills and attention to detail.
Additional Expectations
  • Adhere to company policies and safety procedures.
  • Availability to work flexible hours, including weekends and holidays as required.
Benefits

Springboard Hospitality offers a collaborative and empowering work environment with a comprehensive benefits package for eligible employees, including:
  • Competitive salary
  • Paid time off
  • Medical, dental, and vision insurance
  • 401K plan
  • Employee discounts at our hotels
Springboard Hospitality is an equal opportunity employer, committed to fostering an inclusive workplace that values diversity and promotes equal employment opportunities for all individuals.