Service Advisor

7 days ago


Centennial, Colorado, United States Asbury Automotive Group Full time
About Asbury Automotive Group

We are a leading automotive retailer in the United States, committed to providing exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment for our team members.

Job Summary

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Asbury Automotive Group. As a Service Advisor, you will be the face of our dealership for service customers, responsible for presenting and selling needed products and services in a professional manner.

Key Responsibilities
  • Greet customers in a timely and friendly manner, obtaining pertinent vehicle information.
  • Actively promote and build rapport with customers, advising them on the care and value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Generate and provide customers with a complete and accurate estimate of repair, establishing and communicating completion time of repair with customers and technicians.
  • Answer incoming service calls, maintain and schedule service appointments, and follow prescribed procedures for customer post-follow-up.
  • Strictly follow the manufacturer's warranty guidelines and procedures, conducting business in an honest manner that maintains the manufacturer's Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s).
  • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of customer, company, and manufacturer information, as well as customers' vehicles and property.
Requirements
  • Previous automotive Service Advisor experience is highly preferred.
  • Must be a minimum of eighteen years of age.
  • Must have a valid driver's license.
  • Must be able to pass pre-employment screening (background and drug test).
What We Offer
  • Competitive compensation package, including a base salary and commission-based incentives.
  • Opportunities for professional growth and development, including training and tuition assistance.
  • A comprehensive benefits package, including medical, vision, dental, and life insurance, as well as a 401(k) plan with company match.
  • A fun and supportive work environment, with opportunities to join our community service initiatives and participate in employee recognition programs.


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