Insurance Customer Service Representative

2 days ago


Santa Ana, California, United States InsureOne Insurance Services America LLC Full time
About Us

InsureOne Insurance Services America LLC is a leading provider of insurance solutions, offering a wide range of products and services to individuals and businesses. Our company is committed to delivering exceptional customer service and building long-term relationships with our clients.

What We Offer
  • Competitive Compensation: Our insurance customer service representatives are paid a competitive hourly rate, with opportunities for performance-based bonuses.
  • Ongoing Training and Development: We provide continuous training and mentorship to help our representatives develop their skills and advance in their careers.
  • Opportunities for Advancement: Our company offers a growth-oriented culture, with opportunities for internal promotion and career advancement.
  • Comprehensive Benefits Package: Our representatives are eligible for a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with competitive employer match.
  • Paid Time Off: Our representatives are entitled to paid time off, including holidays, vacation, and personal time.
  • Annual Incentive Trip: Our top performers are eligible for an annual incentive trip.
  • Employee Assistance Program: We offer a confidential employee assistance program to support our representatives and their families.
  • Extra Perks: Our representatives are eligible for additional benefits, including disability, hospital indemnity, universal life, critical illness, and accident insurance plans, as well as pet insurance.
Job Summary

The Insurance Customer Service Representative is responsible for providing exceptional customer service to policyholders of Property & Casualty insurance. This includes answering questions, interpreting policies, explaining coverage, and resolving concerns. The representative will act as a liaison between the customer and insurance companies to answer questions, promote opportunities, and resolve concerns.

Key Responsibilities
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about insurance policies and products.
  • Interpret Policies and Explain Coverage: Clearly explain policy terms, conditions, and coverage to customers, ensuring they understand their insurance options.
  • Act as a Liaison between Customer and Insurance Companies: Communicate with insurance companies to answer questions, promote opportunities, and resolve concerns.
  • Upsell and Cross-Sell Existing Clients: Identify opportunities to sell additional insurance products or services to existing clients.
Requirements
  • Property & Casualty License: Must have a valid Property & Casualty license.
  • High School Diploma or Equivalent: Must have a high school diploma or equivalent.
  • Effective Communication Skills: Must have excellent verbal and written communication skills.
  • 3+ Years of Experience: Must have at least 3 years of experience in the insurance industry or a related field.
  • Ability to Work in a Fast-Paced Environment: Must be able to work in a fast-paced environment and adapt to changing priorities.


  • Santa Ana, California, United States InsureOne Insurance Services America LLC Full time

    About Us:InsureOne Insurance Services America LLC is a leading provider of insurance solutions, part of the InsureOne family of brands. As a trusted source of insurance expertise, we have successfully acquired and integrated over 100 acquisitions since 2008, demonstrating our commitment to growth and customer satisfaction.What We Offer:Competitive hourly pay...


  • Santa Barbara, California, United States Harlow Insurance Agency Full time

    Job OverviewHarlow Insurance Agency, a leading insurance provider, is seeking a dedicated individual to serve as an Insurance Sales and Service Representative. Our agency values building strong relationships with clients and delivering exceptional service with integrity and professionalism.This role is ideal for someone passionate about connecting with...


  • Santa Ana, California, United States Peggy Bates - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build strong relationships...


  • Santa Ana, California, United States Culligangreatlakes Full time

    About the RoleCulligan Great Lakes is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our office support team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction.Key ResponsibilitiesRespond to customer inquiries and resolve...


  • Santa Ana, California, United States Peggy Bates - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build strong relationships...


  • Santa Ana, California, United States Peggy Bates - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build strong relationships...


  • Santa Ana, California, United States Alex Mora - State Farm Agent Full time

    Job OverviewWe are seeking a highly organized and efficient professional to join our team as a Customer Relations Representative at Alex Mora - State Farm Agent. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.Key ResponsibilitiesCustomer Relationship Building: Establish and...


  • Santa Ana, California, United States Culligangreatlakes Full time

    About the RoleCulligangreatlakes is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our office support team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our valued clients.Key ResponsibilitiesRespond to customer inquiries and...


  • Santa Ana, California, United States Miguel's Jr Full time

    About Miguel's JrMiguel's Jr is a restaurant that prides itself on creating memorable experiences through delicious food and genuine hospitality. We're passionate about sharing the love with everyone we serve.Job SummaryWe're seeking a Customer Service Representative to join our team. As a key member of our front-of-house staff, you will be responsible for...


  • Santa Ana, California, United States Fiesta Auto Insurance Full time

    We are seeking a highly motivated and customer-focused Insurance Agent/CSR/Broker/Tax Prep to join our team at Fiesta Auto Insurance. As a key member of our sales team, you will be responsible for expanding our book of business by selling various types of insurance policies to new and existing clients. No prior insurance experience is necessary, as we will...


  • Santa Ana, California, United States Miguel's Jr. - 31 Santa Ana Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier Service Representative at Miguel's Jr. - 31 Santa Ana. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean and...


  • Santa Ana, California, United States U-Haul Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Type: Part TimeLocation: U-Haul CentersAbout Us: U-Haul is a leading provider of moving and storage solutions, dedicated to delivering exceptional customer service and support.Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a...


  • Santa Ana, California, United States Virtual Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Virtual. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Respond to customer inquiries and resolve issues in a timely...


  • Santa Ana, California, United States Cali Hiring Firm Full time

    We are seeking individuals with a passion for delivering exceptional customer experiences to join our team at Cali Hiring Firm. As a Customer Service Representative, you will be the face of our company, interacting with customers and providing top-notch service to ensure their satisfaction.**Key Responsibilities:**Provide excellent customer service through...


  • Santa Ana, California, United States HRD COI Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at HRD COI. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, processing orders, and resolving any issues that may arise.Key ResponsibilitiesCustomer Service: Provide timely...


  • Santa Ana, California, United States Domino's Franchise Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our Domino's Franchise team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience, and maintaining a clean and safe environment for our customers.Key...


  • Santa Ana, California, United States Peggy Bates - State Farm Agent Full time

    Exciting Opportunity: Customer Service Representative at Peggy Bates AgencyAt Peggy Bates Agency, we are pleased to present a fulfilling opportunity for a Customer Service Representative to become an integral part of our organization. If you are dedicated to helping others and delivering outstanding customer service, this position is ideal for you.POSITION...


  • Santa Ana, California, United States Peggy Bates - State Farm Agent Full time

    Career Opportunity: Customer Service Representative at Peggy Bates AgencyAt Peggy Bates Agency, we are thrilled to present an exciting opportunity for a Customer Service Representative to become a key member of our organization. If you are enthusiastic about helping individuals and delivering outstanding customer experiences, this position is tailored for...


  • Santa Ana, California, United States American Senior Benefits Full time

    About American Senior BenefitsWe are a leading hybrid sales organization offering a unique opportunity in insurance sales. With over 220 top carriers represented, we provide a stable and secure environment for professionals to excel in their careers.Job SummaryWe are seeking a highly motivated and driven Insurance Sales Representative to join our team. As a...


  • Santa Ana, California, United States Peggy Bates - State Farm Agent Full time

    Exciting Career Opportunity: Customer Service Representative at Peggy Bates - State Farm AgentAt Peggy Bates - State Farm Agent, we are thrilled to present a fulfilling opportunity for a Customer Service Representative to become an integral part of our organization. If you are dedicated to helping individuals and delivering outstanding customer service, this...