Insurance Customer Service Representative
2 days ago
InsureOne Insurance Services America LLC is a leading provider of insurance solutions, offering a wide range of products and services to individuals and businesses. Our company is committed to delivering exceptional customer service and building long-term relationships with our clients.
What We Offer- Competitive Compensation: Our insurance customer service representatives are paid a competitive hourly rate, with opportunities for performance-based bonuses.
- Ongoing Training and Development: We provide continuous training and mentorship to help our representatives develop their skills and advance in their careers.
- Opportunities for Advancement: Our company offers a growth-oriented culture, with opportunities for internal promotion and career advancement.
- Comprehensive Benefits Package: Our representatives are eligible for a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with competitive employer match.
- Paid Time Off: Our representatives are entitled to paid time off, including holidays, vacation, and personal time.
- Annual Incentive Trip: Our top performers are eligible for an annual incentive trip.
- Employee Assistance Program: We offer a confidential employee assistance program to support our representatives and their families.
- Extra Perks: Our representatives are eligible for additional benefits, including disability, hospital indemnity, universal life, critical illness, and accident insurance plans, as well as pet insurance.
The Insurance Customer Service Representative is responsible for providing exceptional customer service to policyholders of Property & Casualty insurance. This includes answering questions, interpreting policies, explaining coverage, and resolving concerns. The representative will act as a liaison between the customer and insurance companies to answer questions, promote opportunities, and resolve concerns.
Key Responsibilities- Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about insurance policies and products.
- Interpret Policies and Explain Coverage: Clearly explain policy terms, conditions, and coverage to customers, ensuring they understand their insurance options.
- Act as a Liaison between Customer and Insurance Companies: Communicate with insurance companies to answer questions, promote opportunities, and resolve concerns.
- Upsell and Cross-Sell Existing Clients: Identify opportunities to sell additional insurance products or services to existing clients.
- Property & Casualty License: Must have a valid Property & Casualty license.
- High School Diploma or Equivalent: Must have a high school diploma or equivalent.
- Effective Communication Skills: Must have excellent verbal and written communication skills.
- 3+ Years of Experience: Must have at least 3 years of experience in the insurance industry or a related field.
- Ability to Work in a Fast-Paced Environment: Must be able to work in a fast-paced environment and adapt to changing priorities.
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Santa Ana, California, United States InsureOne Insurance Services America LLC Full timeAbout Us:InsureOne Insurance Services America LLC is a leading provider of insurance solutions, part of the InsureOne family of brands. As a trusted source of insurance expertise, we have successfully acquired and integrated over 100 acquisitions since 2008, demonstrating our commitment to growth and customer satisfaction.What We Offer:Competitive hourly pay...
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