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Customer Service Representative

2 months ago

Santa Ana, California, United States Peggy Bates - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with clients, understand their needs, and provide personalized support to ensure their satisfaction.
  • Provide Prompt and Accurate Service: Respond to client inquiries, resolve issues, and provide clear explanations of insurance options and policies.
  • Insurance Options Education: Use a customer-centric approach to educate clients about insurance options, identify their needs, and provide tailored solutions.
  • Communication and Collaboration: Effectively communicate with clients, colleagues, and other stakeholders to ensure seamless service delivery and business growth.
Requirements
  • Property and Casualty License: Possession of a Property and Casualty License is preferred.
  • Customer Service Focus: Demonstrated commitment to delivering exceptional customer service and building strong relationships.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and colleagues.
  • Problem-Solving: Proactive approach to problem-solving and ability to think critically in fast-paced environments.
Benefits
  • Hourly Pay and Commission/Bonus: Competitive hourly pay plus commission/bonus structure.
  • Growth Opportunities: Potential for career advancement and professional growth within the agency.
  • Paid Time Off: Generous paid time off policy, including vacation and personal/sick days.
About Our Agency

Peggy Bates - State Farm Agent is a growth-oriented agency with a team of highly motivated individuals. We are committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our agency offers a range of insurance and financial services, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.