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Customer Service Representative

2 months ago

Santa Ana, California, United States U-Haul Full time
Job Description

Job Title: Customer Service Representative

Job Type: Part Time

Location: U-Haul Centers

About Us: U-Haul is a leading provider of moving and storage solutions, dedicated to delivering exceptional customer service and support.

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to customers and ensuring their needs are met.

Responsibilities:

  • Assist customers with U-Haul products and services, providing solutions to their moving and storage needs.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and efficient operations.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fulfill propane and drive a forklift, with certification offered through U-Haul upon employment.
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements:

  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

What We Offer:

  • Career stability and opportunities for advancement.
  • Mindset App Reimbursement and Gym Reimbursement Program.
  • Health insurance and Prescription plans, if eligible.
  • Paid holidays, vacation, and sick days, if eligible.
  • Life insurance and MetLaw Legal program.
  • MetLife auto and home insurance and Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids and Dental & Vision Plans.
  • Business travel insurance and You Matter EAP.
  • LifeLock Identity Theft Protection and Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.