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Administrative Support Specialist

2 months ago

Overland Park, Kansas, United States Optum Full time
About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

This position is essential for supporting multiple workstreams associated with our Central Document Management (CDM) team. The ideal candidate will work closely with other members of the CDM team, as well as with Network Enablement and other staff or departments related to the document management workstreams supported by CDM.

Key Responsibilities
  • Process all incoming mail according to standard CDM workflows/tasks, including sorting, scanning, indexing, and triaging to appropriate departments or workflow paths/folders
  • Process outgoing mail workflows/requests as appropriate within CDM workflows/tasks, ensuring accuracy and compliance with PHI and HIPAA requirements
  • Perform various data entry tasks aligned with CDM required workflows
  • Support all required documentation retention requirements
  • Assist with general administrative tasks as needed
  • Accurately process Payment Card Industry (PCI) data & assist with PCI annual audit requirements when needed
  • Assist with issue resolution activities for all projects and programs supported by the team.
  • Support CDM specific workflow responsibilities as assigned, meeting all required SLAs, client requirements, and performance guarantees
  • Required to be able to review process documentation for all products and workflows assigned, and acknowledge comprehension of material(s), providing any contributor feedback
  • Build positive working relationships with peers and business partners to drive engagement and productivity
  • Learn to use new production equipment and supporting software and take on new responsibilities to align with the changing demands of business partners
  • Perform other duties and responsibilities as required
Required Capabilities
  • Applies knowledge and skills to activities that often vary from day to day
  • Demonstrates a moderate level of knowledge and skills in own function
  • Requires little assistance with standard and non-standard requests
  • Solves routine problems independently and works with senior peers & or supervisor to solve more complex problems
  • Prioritizes and organizes daily work/tasks to meet deadlines and daily SLAs/Metrics responsibilities
  • Works collaboratively with others as part of a team
  • Possesses solid organizational skills to keep track of multiple workflow functions/workstreams
  • Demonstrates excellent communication skills, both written and verbal, to effectively communicate with team members, colleagues, and customers/stakeholders
  • Possesses technical skills and knowledge of mailroom equipment when applicable
  • Possesses technical skills and knowledge of software used for document indexing and storage, as well, basic knowledge in Microsoft tools
  • Demonstrates excellent time management skills to prioritize tasks and manage their time effectively to ensure that deadlines are met
  • Possesses basics problem-solving skills to identify and resolve issues that arise in the mailroom and document indexing process
  • Demonstrates excellent customer service skills to provide support and assistance to internal and external customers/stakeholders with mail and document-related issues