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Administrative Support Specialist

1 month ago

Overland Park, Kansas, United States RISE INC FAMILY Full time
Job Summary
We are seeking an experienced Administrative Assistant to join our team at RISE INC FAMILY. The successful candidate will be responsible for processing incoming and outbound enrollment and other paperwork with high accuracy. They will also assist the Executive Director with tasks related to enrollment, training, and ongoing customer service for employers and employees.

Key Responsibilities
  • Interact with program employers and employees as directed by phone and electronically.
  • Train employers and employees on how to use a phone app and computer portal.
  • Schedule appointments and manage a Google calendar.
  • Receive, sort, scan, upload, and retrieve forms, correspondence, and documents of confidential and time-sensitive nature.
  • Manage, distribute, and track program-specific materials as needed and/or requested.
  • Maintain a specified filing system.
  • Work well independently with limited supervision, communicating with the Executive Director or designee when questions arise.
  • Use strategic thinking to complete multiple tasks.
  • Conduct thorough and accurate review of applicable paperwork.
  • Demonstrate a working knowledge of and abide by contract, state, and Medicaid specifications.
  • Identify and share opportunities for process improvements and improved working conditions.
  • Be willing to work other than typical work hours and days to meet high volume demands.
  • Perform other work-related activities as assigned.
Requirements
  • At least two years of experience in customer service.
  • High School diploma and some college courses, college degree preferred.
  • Ability to effectively handle heavy volume of paperwork at one time.
  • Ability to communicate both orally and in writing in a professional manner.
  • Accuracy and the ability to handle responsibility with limited supervision.
  • High standard of integrity.
  • Demonstrate excellent organizational skills, attention to detail, time management, task-oriented, good interpersonal skills. Patience, perseverance, and follow-through skills.
  • Ability to handle conflict and difficult customers.
  • Ability to prioritize and handle multiple demands successfully.
  • Must be able to plan for and meet multiple deadlines.
  • Ability to use all office equipment.
  • Knowledge of advanced computer skills to include Microsoft Word, Excel, and Google Suite applications.
  • Ability to work with dual computer monitors and multiple applications.
  • Ability to work with people who have limited English proficiency and various disabilities.