Product Support Specialist

4 days ago

Overland Park, Kansas, United States Uhlig LLC Full time
Job Title: Product/Customer Support Specialist

Uhlig LLC is a leading provider of advanced publishing systems, and we are seeking a skilled and customer-focused individual to join our team as a Product/Customer Support Specialist.

Job Summary

We are looking for a professional who can effectively serve and strengthen our nationwide user base by providing timely and accurate support for our products and services. As the front line of contact for the company, our Customer Support Specialists must present themselves in a professional manner while relying on their experience, good judgment, and interpersonal skills to meet the challenges and needs of our customers.

Responsibilities
  • Assist property managers, real estate agents, title/escrow agents, mortgage processors, prospective buyers, and homeowners while selecting products on our web-based ordering systems
  • Ensure timely delivery of products based on state regulatory requirements for residential loan closing transactions
  • Act as a liaison to facilitate communication between our clients and web-based users
  • Maintain up-to-date and accurate documentation of inquiries, events, and transactions in our proprietary system
  • Calculate, validate, and report daily operational performance metrics for the department(s)
  • Research, define, and submit client change requests to Account Management and Product Development departments
  • Accurately and timely escalate reported issues to management, Helpdesk, and Software as needed
  • Develop a cursory understanding of other Uhlig departments and business partners to facilitate accurate call routing
Qualifications

Experience: At least two years of experience in the mortgage, title, and/or real estate industries is preferred, in such positions as customer service, product support, mortgage loan processor, loan closer, loan funder, title processor, title searcher, title examiner, or title clerk. Thorough knowledge of real estate transactions, loan documents, residential underwriting principles, titles to land/homes, settlement statements, and title insurance commitments is also preferred.

Education: A bachelor's degree is preferred. Equivalent work experience, with excellent references, will also be considered.

Personal Attributes: Candidates must be able to adapt to both routine and unique inquiries within a set of established parameters. Other relevant attributes include:

  • Ability to articulate and explain our products and solutions
  • Resourcefulness and problem-solving skills
  • Excellent written communication skills
  • Strong interpersonal skills
  • Ability to adapt to change
  • Punctuality
  • Reliability
  • Attention to detail

Technical Skills: Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software, and other common tools. A familiarity with Microsoft Word and Excel is required.

Additional Information: We offer a comprehensive benefits package, including medical, dental, life, and long-term disability insurance; 401(k) with matching; paid holidays and paid time off. We also offer generous opportunities for continuing work-related education and career advancement. Uhlig LLC is an equal opportunity employer.

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