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Customer Support Specialist

2 months ago

Overland Park, Kansas, United States Kicksite Full time

{"h1": "Customer Support Specialist Job Description", "p": "At Kicksite, we are seeking a talented Customer Support Specialist to play a crucial part in ensuring our clients receive exceptional support and assistance with their software and website services.

In this role, you will serve as the primary point of contact for existing clients, addressing their inquiries and concerns promptly and professionally via email, phone, or video call. You will also proactively reach out to clients to gather feedback on their experience with our services, identify areas for improvement, and ensure their ongoing satisfaction.

Key Responsibilities:

* Serve as the primary point of contact for existing clients
* Proactively reach out to clients to gather feedback
* Examine customer usage data and behavior
* Keep accurate records of client interactions
* Collaborate with the sales and marketing teams

Requirements:

* Proven experience in a customer-facing role
* Strong communication skills
* Excellent interpersonal skills
* Detail-oriented with strong organizational and time management skills
* Ability to work independently and collaboratively
* Experience with CRM software

About Us:

Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. We admire the positive impact you have on your students and on our society.

Benefits and Perks:

* Medical, dental, and vision insurance
* Medical HSA
* 3 weeks of PTO starting at 90 Days
* Hybrid Schedule with one day WFH
* Special shutdown days
* 401(K) Retirement Plan with company match
* Fantastic company culture
* All out company events
* Opportunity for advancement
* Paid Holidays
* Consistent 1:1s, weekly feedback, and daily standups with your team
* Strong manager, warm energy, and enthusiastic coaching

Kicksite is an equal opportunity employer
"}