Customer Support Specialist

6 days ago


Overland Park, Kansas, United States Steadily Full time
Job Title: Customer Support Specialist

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Steadily. As a key member of our Client Experience team, you will be responsible for delivering world-class, end-to-end experiences for our customers that drive brand loyalty and retention.

Key Responsibilities:
  • Respond to high-volume inbound calls and email requests from insureds, lenders, and carriers to address servicing requests for active policies.
  • Handle any servicing requests that do not require a license to handle, such as billing inquiries, requests for policy documents, and non-premium bearing endorsements (policy changes).
  • Process requests across 15+ insurance carrier systems we work with and maintain updated records in our agency management system (Salesforce).
  • Perform clerical and administrative tasks related to policy servicing, as needed.
Requirements:
  • Customer Service: You have direct experience working in a customer-facing role and have excellent verbal and written communication skills.
  • Tech Savvy: You have above-average technical skills; learning to navigate new systems and tools is easy for you.
  • Hungry: You want to make the leap into an earlier-stage tech company to rapidly accelerate your growth. You want to roll up your sleeves and hustle.
  • Solution Oriented: You don't need explicit instructions to figure out a problem; you're a problem solver and you won't stop until you've found a solution and resolved an issue.
  • Self-Driven: You thrive under pressure and can manage a large workload with minimal oversight.
What We Offer:
  • Highest salary in KC Metro
  • Salary: $65,000 per year ($31.25 / hour)
  • Equity in the company
  • 3 Weeks PTO + 6 Company Holidays
  • Health, vision, and dental insurance
  • 401K
Location & Schedule:
  • Kansas City metro area
  • We are in office, located in Overland Park / Leawood
  • Our Customer Support team is available Mon - Fri 7am - 7pm CT; your schedule will fall between those hours (e.g. 7am - 4pm or 10am - 7pm).


  • Overland Park, Kansas, United States Kicksite Full time

    {"h1": "Customer Support Specialist Job Description", "p": "At Kicksite, we are seeking a talented Customer Support Specialist to play a crucial part in ensuring our clients receive exceptional support and assistance with their software and website services. In this role, you will serve as the primary point of contact for existing clients, addressing their...


  • Overland Park, Kansas, United States Kicksite Full time

    {"title": "Customer Support Specialist", "description": "About the RoleKicksite is a cutting-edge technology company that revolutionizes the way martial art studios, gyms, and other fitness-focused businesses operate. We are seeking a talented Customer Support Specialist to play a crucial part in ensuring our clients receive exceptional support and...


  • Overland Park, Kansas, United States Zurich North America Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our National Large Accounts team at Zurich North America. As a key member of our team, you will play a critical role in driving new business, maintaining high-profile relationships with large dealer accounts, and supporting strategic relationships outside of our...


  • Overland Park, Kansas, United States A Place for Mom Full time

    About the RoleWe are seeking a highly skilled Customer Resolutions Specialist to join our team at A Place for Mom. As a key member of our customer support team, you will be responsible for providing exceptional service to senior living providers in the US and Canada.Key ResponsibilitiesProvide superior customer support to senior living providers, resolving...


  • Overland Park, Kansas, United States Zurich Insurance Group Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Zurich Insurance Group. As a key member of our National Large Accounts team, you will work closely with our select Agents and Brokers, as well as the field force of Area F&I Managers and local F&I and P&C sales partners in the field to continue to execute the proven...


  • Overland Park, Kansas, United States Steadily Full time

    About SteadilySteadily is an innovative insurance technology company that specializes in rental property insurance for landlords. We're a dynamic team of experts dedicated to delivering fast, affordable insurance and paying claims quickly and fairly.Job SummaryWe're seeking a highly skilled Licensed Customer Support Specialist to join our Client Experience...


  • Overland Park, Kansas, United States Uhlig Full time

    Customer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. This role is responsible for providing exceptional support to our nationwide user base, ensuring timely resolution of inquiries and issues related to our advanced publishing systems.Key Responsibilities:Assist property...


  • Overland Park, Kansas, United States Kicksite Full time

    {"title": "Customer Support Specialist", "description": "About the RoleKicksite is a cutting-edge technology company that revolutionizes the way martial art studios, gyms, and other fitness-focused businesses operate. We're seeking a talented Customer Support Specialist to help our clients achieve exceptional support and assistance with their software and...


  • Overland Park, Kansas, United States Kicksite Full time

    {"title":"Customer Support Specialist","description":"Unlock Your Potential with KicksiteKicksite is revolutionizing the way martial art studios, gyms, and fitness-focused businesses operate. We're seeking a talented Customer Support Specialist to help our clients achieve their goals.Key Responsibilities:Provide exceptional support to clients through email,...


  • Overland Park, Kansas, United States Zurich Insurance Group Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our Direct Markets team. As a key member of our National Large Accounts team, you will work closely with our select Agents and Brokers, as well as the field force of Area F&I Managers and local F&I and P&C sales partners in the field to execute the proven sales and service...


  • Overland Park, Kansas, United States Cloud Inventory Full time

    Job Title: Customer Support AnalystCloud Inventory is seeking a highly skilled Customer Support Analyst to join our team in Overland Park, KS.Job Summary:We are looking for a detail-oriented and customer-focused individual to assist with operational tasks for our Customer Support Center management team. The ideal candidate will have strong communication and...


  • Overland Park, Kansas, United States Uhlig Full time

    Job SummaryWe are seeking a skilled and customer-focused Customer Support Specialist to join our team at Uhlig LLC. As a key member of our residential division, you will play a vital role in providing exceptional support to our nationwide user base of advanced publishing systems.Key Responsibilities• Provide timely and effective resolution of phone and...


  • Overland Park, Kansas, United States Uhlig LLC Full time

    Job Title: Product/Customer Support SpecialistUhlig LLC is a leading provider of advanced publishing systems, and we are seeking a skilled and customer-focused individual to join our team as a Product/Customer Support Specialist.Job SummaryWe are looking for a professional who can effectively serve and strengthen our nationwide user base by providing timely...


  • Overland Park, Kansas, United States A Place For Mom Full time

    Job Title: Customer Resolutions SpecialistWe are seeking a highly skilled and detail-oriented Customer Resolutions Specialist to join our team at A Place for Mom. As a key member of our customer support team, you will be responsible for providing exceptional service to senior living providers in the US & Canada, ensuring their concerns are addressed promptly...

  • Support Specialist

    3 weeks ago


    Overland Park, Kansas, United States Rasmussen College Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Support Specialist to join our team at Rasmussen University. As a key member of our campus operations team, you will be responsible for providing exceptional customer service, maintaining accurate student records, and supporting the daily operations of our campus.Key Responsibilities:Maintain...


  • Overland Park, Kansas, United States Uhlig Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Product/Customer Support Specialist. This role is a critical part of our residential division, which provides communication solutions to condominiums, cooperatives, and homeowners associations throughout the United States and Canada.Key...


  • Overland Park, Kansas, United States A Place for Mom Full time

    About the RoleWe are seeking a highly skilled Customer Resolutions Specialist to join our team at A Place for Mom. As a key member of our customer support team, you will be responsible for providing exceptional service to senior living providers in the US and Canada.Key ResponsibilitiesProvide superior customer support to senior living providers, resolving...


  • Overland Park, Kansas, United States Tyler Technologies Full time

    Software Support Specialist Job DescriptionWe are seeking a highly motivated and detail-oriented Software Support Specialist to join our Digital Solutions Division's Recreation Management Support team at Tyler Technologies.Key Responsibilities:Provide first and single point of contact for Recreation Management Service, Application, and Infrastructure related...


  • Overland Park, Kansas, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators,...


  • Overland Park, Kansas, United States Uhlig Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Product/Customer Support Specialist.This role is part of our residential division, which provides communication solutions in both print and digital formats to condominiums, cooperatives, and homeowners associations throughout the United States and...