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Customer Support Specialist

2 months ago


Overland Park, Kansas, United States Kicksite Full time
{"title": "Customer Support Specialist", "description": "About the Role

Kicksite is a cutting-edge technology company that revolutionizes the way martial art studios, gyms, and other fitness-focused businesses operate. We are seeking a talented Customer Support Specialist to play a crucial part in ensuring our clients receive exceptional support and assistance with their software and website services.

This role involves serving as the primary point of contact for existing clients, addressing their inquiries and concerns promptly and professionally via email, phone, or video call. You will also proactively reach out to clients to gather feedback on their experience with our services, identify areas for improvement, and ensure their ongoing satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for existing clients, addressing their inquiries and concerns promptly and professionally.
  • Proactively reach out to clients to gather feedback on their experience with our services.
  • Examine customer usage data and behavior to identify patterns and opportunities for upselling or cross-selling additional services.
  • Keep accurate records of client interactions, inquiries, and resolutions.
  • Collaborate with the sales and marketing teams to support customer engagement initiatives.
About Us

Kicksite is a technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. We admire the positive impact you have on your students and on our society. At Kicksite, we are committed to providing exceptional support and assistance to our clients.

Benefits & Perks

  • Medical, dental, and vision insurance
  • Medical HSA
  • 3 weeks of PTO starting at 90 Days
  • Hybrid Schedule with one day WFH
  • Special shutdown days
  • 401(K) Retirement Plan with company match
  • Fantastic company culture
  • All out company events
  • Opportunity for advancement
  • Paid Holidays
  • Consistent 1:1s, weekly feedback, and daily standups with your team
", "lang_code": "en"}