Director of Client Growth

3 weeks ago

West Coast of the United States Foodsmart Full time
About Foodsmart

Foodsmart is a leading telenutrition and foodcare solution that empowers individuals to make healthier food choices. Our platform is designed to foster lasting behavior change and deliver long-term health outcomes. We partner with national and regional retailers to make healthier food more accessible, and assist members with SNAP enrollment and management.

Role Overview

As Director of Client Development, you will manage a portfolio of high-value clients, including leading health systems and health plans. Your key responsibilities will include ongoing service delivery, relationship building, account strategy development, and project expansion to meet growth targets. You will work closely with clients and the Marketing team to develop campaigns that drive clinically appropriate telenutrition adoption.

Key Responsibilities
  • Provide exceptional account management from project launch through the contract lifecycle to ensure ongoing client satisfaction and support.
  • Manage annual revenue retention and growth for your client portfolio, developing and executing on account plans that support long-term growth and align with client and company goals.
  • Understand data well and be data-driven to make changes in account strategy, interpreting and reporting out ROI and clinical metrics to clients.
  • Deliver marketing campaigns that drive enrollment and engagement, working closely with the Foodsmart marketing team to adapt existing materials and co-create campaigns based on client needs.
Requirements
  • Motivated, collaborative, and a quick learner, with a strong track record of excellence in execution.
  • Knowledgeable of how health insurance companies serve members across LOBs (Medicare, Medicaid, Commercial) and have an understanding of health systems.
  • Experience in working directly with marketing agencies/internal teams, and cross-functional internal and external teams.
  • Passionate about our company mission and impacting health outcomes at scale.
  • An excellent communicator, strategic thinker, and able to align multiple stakeholders to drive decisions and action.
Experience and Qualifications
  • 6+ years of experience in a healthcare consulting, healthcare services, or clinical services company in a client-facing/relationship development role.
  • Demonstrated history of exceeding performance-based metrics with clients.
  • Experience in growing a book of business and exceeding ARR through client sales, upselling, and contract renewals.
  • Experience in analyzing clinical outcomes, marketing data, and campaign development.
  • Background working with executive-level clients and gaining approvals on new strategies/tactics informed by regulatory filings and networking within the account.
  • Understanding of complex contracting and provider agreements within health plans as well as health system contracting processes.
  • Understanding of telehealth, wellness, or nutrition space a plus.
Compensation and Benefits

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

We offer a comprehensive benefits package, including unlimited PTO, flexible and remote location, medical, vision, and dental insurance, 401k, bonus, and stock options.

Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

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