Customer Service Representative

4 weeks ago


Bremen, Ohio, United States Webhelp Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.

Key Responsibilities:
  • Listen attentively to customer needs and concerns, and respond in a professional and empathetic manner.
  • Resolve customer issues and concerns in a timely and effective manner.
  • Maintain a high level of product knowledge and stay up-to-date on company policies and procedures.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics and goals, including first call resolution, customer satisfaction, and average handle time.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 6 months of customer service experience required.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer:
  • A competitive hourly rate of $16.50.
  • Paid training and ongoing development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • A fun and dynamic work environment with opportunities for career growth and advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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