Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Description:
The Customer Service Representative plays a vital role in delivering exceptional customer experiences by providing timely and effective support to clients. This position requires strong communication and problem-solving skills to resolve customer inquiries and issues in a professional and courteous manner.
Key Responsibilities:
- Listen attentively to customer needs and concerns, demonstrating empathy and building rapport to maximize opportunities for resolution.
- Resolve overdue bills, collect payments, and address client queries regarding delinquent accounts, developing repayment plans as needed.
- Maintain a broad knowledge of client products and services to provide accurate and informed support.
- Prepare complete and accurate work, including notating accounts as required.
- Track, document, and retrieve information in call tracking databases to ensure seamless customer interactions.
- Ensure service delivery meets contractual Key Performance Indicators.
Requirements:
- A High School Diploma and/or GED.
- Minimum 6 months of customer service experience.
- Strong PC knowledge and computer navigation skills.
- The ability to work rotational shifts as needed.
What's in it for you:
- $16.50 per hour.
- Paid training and opportunities for monthly performance incentives.
- Lucrative employee referral bonus opportunities.
- Company networking opportunities and a comprehensive Employee Assistance Program.
- 401K with company match, paid PTO and holidays, medical, dental, and vision insurance.
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